What are the responsibilities and job description for the Sales & Customer Service Associate position at Massage Envy?
Overview
We are looking for a Front Desk Associate to help our guests feel comfortable and welcome. You have a meaningful role to play as you will help clients understand the benefits of regular massage, skin care and stretch. You will also connect clients with retail products that improve, enhance and extend the positive impact of the services they receive. We want you to help promote the value of total body care with our clients.
Our busy location is growing and looking for talented sales associates to grow with us! We focus on delivering a successful career for you. You take care of the clients and we take care of you!
We offer:
Flexible schedule
Employee discount
Health Insurance
Dental Insurance
401(k)
Aflac
Paid Training
Paid Time Off
Supplemental pay types:
Commission
Yearly Rate up to: $15,600
What We'll Accomplish Together
As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:
- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Driving member retention through outreach via phone and email to current members.
- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
- Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
What it Takes to Succeed
Qualifications/Skills:
Sales
Customer Service
- Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
