Program Manager

Overview

Company Summary

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil infrastructure projects. Backed by the strength of eight decades of experience, exceptional industry skills, and a deep commitment to our core values, we continually strive to innovate, uplevel our abilities, and provide extraordinary value to our clients.

MasTec Utility Services Company is a subsidiary of MasTec, a certified Minority-Controlled Company by the National Minority Supplier Development Council (NMSDC).

Job Summary

The main role of the Program Manager is to support the external customer base as well as internal staff and design teams regarding projects and their status. In addition, this role also helps to define customer priority and help with escalation as needed to support customer goals. Open and constant communication with all parties is one of the most important functions, ensuring individual project success across all regions. This position may be dedicated to multiple customer product lines at any given time. 

Responsibilities

• Management of client needs and concerns through on/offsite meetings.
• Research and development of new projects and feasibility studies.
• Development and maintenance of Job progress reporting for internal and external customers.
• Customer host system proficiency.
• Revenue forecasting.
• Support OPE's and Management as needed as project SME (subject matter expert).
• Communicate and train internal departments on customer procedures and expected deliverables.
• Definition and training of detailed customer defined procedures and change management process.
• Service pricing development and recommendation.
• Balance customer and internal initiatives and priorities.
• Extensive reporting and schedule monitoring of all assigned projects.
• Plan and lead both onsite and offsite meetings with internal and external customers as needed.
• Development of positive customer rapport and communication paths. 

Qualifications

Minimum

• 4 or more years of progressive project management experience with at least 2 years in a leadership role.
• Proven strong analytic/problem-solving skills.
• Engineering experience, ability to read and understand maps, drawings, and diagrams for the project build process.
• Ability to work on multiple projects at once.
• Highly organized person and can show planning and processes to support daily work.
• Proficient with Microsoft Office products.
• Advanced Excel Skills proficiency.
• Dependable, flexible to work weekends and holidays, as needed.
• Ability to be on-call, as needed.
• Work independently under minimal supervision.
• Valid US Driver’s license. Clean driving record.

Preferred

• Bachelor's degree in engineering, business, or a related field of study.
• experience in utility conversion or relocation.
• Project Management or Program Manager Professional certifications.
• 8 years of progressive project management experience.

Physical Demands and Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.  

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE). 

Equal Employment Opportunity: 

The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.