Community Manager

About Us We turn customer challenges into growth opportunities. Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences. We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve. About The Community Manager Role: The Community Manager is the voice of the brand across channels and is responsible for responding to customer service requests and proactively joining conversations about the brand, its products and its industry. It’s not about selling—it’s about engaging. This person will work closely with our in-house creative, social, media and analytics teams to activate campaigns, track performance and support ongoing strategy development alongside senior account members. Daily management and maintenance of major social media platforms including Facebook, Instagram, Twitter, Pinterest, TikTok, etc. Uses social media tools like Sprout, Sprinklr, etc. to responded to comments and start conversations Identifies opportunities for partnerships with brands and personalities as well as real-time engagement opportunities Meets with social and creative teams to brainstorm big ideas and ways to activate and engage followers and fans Maintains a pulse on trends and emerging platforms to develop POVs for clients Supports measurement and insights team with social audience and creative performance analysis from the channels they manage Note: This job may require occasional night and weekend work but the team tries to keep responding hours to standard business hours. About You: Fluent in Spanish and understanding of Latinx online culture 3 years of community management experience Experience with multicultural campaigns and 1:1 audience engagement Knowledge of major social media platforms and/or social management tools Strong writing abilities Attention to detail and ability to uphold brand standards, including voice, tone, style, etc. Creative and strategic thinker Experience in a customer service position with an ability to act professionally and courteously Familiarity with restaurant and QSR products Bonus points for familiarity with design platforms and/or ability to produce images, GIFs, etc. About the team: The Social Strategy team at Material isn’t just a social and media team—we’re a strategy team that turns insight into action. Within our group, strategy experts work alongside media planners and buyers to create the strongest connections possible between the brand and its audiences and between various branded touchpoints. Pay Range: $50,000-65,000 The range shown represents a grouping of relevant ranges currently in use at Material. Actual range for this position may differ, depending on location and specific skillset required for the work itself. Why work for Material? In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer. Who We Are & What We Care About Material is a global company and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare. Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients. We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work. A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value and make a difference in people's lives. What We offer In addition to Medical, Dental, Vision, Life, Disability and FSA, Material offers: A work environment that works best for you. Whether that’s fully remote, in one of our offices, or hybrid. Flexible & synchronous time off. We trust our colleagues to take responsibility for and manage their workloads. That’s why we offer Flexible Time Off along with two full weeks of companywide closures and 11 company holidays. 12 weeks of paid parental leave. Every parent deserves to spend the first few months of their new child’s life with them. Help planning for your future. We offer 401K match, as well as periodic financial wellness and planning sessions throughout the year. Privacy Statement Material is committed to protecting privacy in our recruiting processes for all candidates. For more information, please refer to our Privacy Policy. California-resident applicants should also refer to our California-resident Candidate Privacy Statement. If you need support with a privacy-related matter, please send an email to: privacyrequests@materialplus.io We respect the privacy of candidates for employment. This Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Policy, please do not submit information to us. Material is a global strategy, insights, design, and technology partner to companies striving for true customer centricity and ongoing relevance in a digital first, customer-led world. By leveraging proprietary, science-based tools that enable human understanding, we inform and create customer-centric business models and experiences deploy measurement systems – to build transformational relationships between businesses and the people they serve.