What are the responsibilities and job description for the Collection Specialist position at MATRIX Resources?
Job Title: Collection Specialist
Location: Remote
Contract / Contract-to-Hire Opportunity
Our rapidly growing Global SaaS client has a great foot-in-the door opportunity!
Our rapidly growing Global SaaS client has a great foot-in-the door opportunity!
Position Summary:
The Collection Specialist will join our company's Finance department as a contractor member of the Collections Team. The Specialist is responsible for contacting customers to schedule payment for past due balances and escalating customer issues to the appropriate team for resolution. This position has a high degree of daily contact with customers, account executives, and managers via email.
The Collection Specialist will join our company's Finance department as a contractor member of the Collections Team. The Specialist is responsible for contacting customers to schedule payment for past due balances and escalating customer issues to the appropriate team for resolution. This position has a high degree of daily contact with customers, account executives, and managers via email.
Responsibilities:
- Performs collection calls and emails on delinquent accounts utilizing Sales Force cases and activity tracking
- Escalates queries to sales to resolve disputed items on the customer ledger to ensure prompt payment
- Maintains accurate documentation of customer contact and collection activity, including customer responses, on each account within Sales Force cases
- Responsible for bringing account and customer concerns to the Collections Manager for prompt resolution
- Provides excellent customer service to internal and external customers
- Other duties as assigned
Required Skills:
- 4 years’ experience working with corporate collection portfolios
- Sharp attention to detail and accuracy
- The ability to work as a team player in a positive and professional team environment
- Intermediate knowledge of Excel
- Sales Force, Zuora and NetSuite experience a plus
If this sounds like a fit for you, apply today!
Equal Employment Opportunity
MATRIX is committed to providing a work environment that values diversity, equity, inclusion and respect. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, military and veteran status and/or any other characteristic protected by federal, state or local law.
MATRIX is committed to providing access and reasonable accommodations for qualified individuals with disabilities. Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.
For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see MatrixRes.com/Benefits for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.
For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see MatrixRes.com/Benefits for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.
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