Customer Service Representative
Homerville, GA
Full Time
POSTED ON 6/9/2024
Job Posting for Customer Service Representative at Mauser Packaging Solutions
Job Description
Position Summary: Customer Service Representative (CSR) functions as the liaison between BWAY Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Responsibilities
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.
Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Position Summary: Customer Service Representative (CSR) functions as the liaison between BWAY Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Responsibilities
- Establish relationship with customers by communicating and resolving issues.
- Responsible for order entry and/or maintenance for assigned accounts.
- Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
- Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
- Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
- Reviews orders after shipment for billing accuracy and any quantity item errors.
- Manages the issuing of credits, return authorizations and pallet returns.
- Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
- Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
- Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
- Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
- Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
- Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
- Performs other duties as assigned.
- Associates or bachelor’s degree preferred but not required
- Manufacturing experience strongly preferred
- 1-3 years customer service experience required
- Microsoft Office Suite – basic to above average computer skills including Excel
- CRM experience preferred
- Ability to perform basic quantitative skills required,
- Ability to work with all areas of the business including plant and sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving skills
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.
Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Customer Service Representative career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative.
Click the checkbox next to the jobs that you are interested in.
-
Customer Complaint Resolution Skill
-
Income Estimation: $27,862 - $35,954
-
Income Estimation: $27,812 - $35,319
-
-
Customer Interaction Skill
-
Income Estimation: $41,929 - $54,259
-
Income Estimation: $44,173 - $56,644
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Mauser Packaging Solutions
Mauser Packaging Solutions
Geismar, LA
Full Time
Mauser Packaging Solutions
Chillicothe, MO
Full Time
Mauser Packaging Solutions
Leominster, MA
Full Time
Mauser Packaging Solutions
Grand Rapids, MI
Full Time
Not the job you're looking for? Here are some other Customer Service Representative jobs in the Homerville, GA area that may be a better fit.
We don't have any other Customer Service Representative jobs in the Homerville, GA area right now.
Supervisory Contact Representative (Customer Service Group Manager) 12 Month Register
US Internal Revenue Service, Jacksonville, FL
Supervisory Customer Service Representative (Bilingual-Spanish) - 12-MONTH ROSTE
Internal Revenue Service, Jacksonville, FL