eCommerce Team Member

Brand: Max Pawn

The e-Commerce Sales Team Member is responsible for maintaining the ecommerce website which entails photography, photo editing, creating item descriptions, processing, and receiving orders, and customer service. This role requires significant email and phone correspondence and checking the website each day to update inventory and site content.

Key Areas of Responsibility

Identifies and processes merchandise to list

Maintains ecommerce website (processes and receives orders, customer service and item descriptions)

Processes ecommerce sales

Critical and Essential Tasks

Tests and cleans merchandise, makes descriptions of merchandise for the website

Responds to customer e-mails, processes ecommerce sales, picks, packages, and ships merchandise daily as sold

Ensures the accuracy and completeness of orders

Maintains a professional and productive work environment Scans, uploads, and prices items accordingly for sale

Takes pictures and retouches images in Photoshop so images adhere to our standards Completes eBay/Amazon/Craigs List, etc. sales from listing, answers emails and ships the products

Processes customer transactions promptly and accurately

Maintains customer information

Maintains all supplies required for shipping while staying within company provided expense guidelines

Always maintains work area appearance for cleanliness and organization

Provides a friendly, courteous, respectful customer service environment that clearly differentiates EZCORP from the competition

Follows all Company policies

Assists in audit activities as needed

Requirements

Experience

1-2 years of customer service experience within retail environment

1 years of experience conducting sales in an online environment

Knowledge of ecommerce marketing and keyword relevance to items sold (eBay, Offer Up, Store eCommerce site)

Any jewelry or small electronics knowledge

Education

High School diploma or GED

Competencies

Technical & Professional Skills

Job-Specific Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform the critical tasks listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the critical tasks.

Service Orientation

This is a major area of importance. People who are successful in this position will be eager to help, committed to doing things right and always focused on the customer’s wants and needs.

Leadership

Leadership skills are of major importance. Successful Team Members will possess excellent communication skills and have the ability to interpret technical information to all levels of Team Members in a positive and motivational manner and so that they can understand. An emphasis on inter-personal relationships and “results orientation” will ensure success in this position.

Analytical Skills

The person in this position will need to have keen analytical skills that will allow him/her to look at data and identify discrepancies and irregularities and determine the best solution to correcting the situation.

Planning

In order to be effective in this position, the Team Member must be able to manage multiple priorities and deadlines to better handle day-to-day and special situations.