What are the responsibilities and job description for the Customer Service Representative position at Mazars?
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Salary range: $42000 - $50000 per year.
Responsibilities:
Partner with customers to effectively resolve issues
Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
- Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
Provide internal feedback on how we can better serve our clients in the product road map for continuous improvement.
Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.
Qualifications
- Comfortable using computers.
Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
High school diploma, general education degree or equivalent.
Additional Information
- This is not a remote position.
Job Location