What are the responsibilities and job description for the Service Writer position at McCann?
Job Details
Description
Our Shared Purpose: We believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand. In order to accomplish this, we must have highly capable team members whose mission is to deliver on our shared purpose by building long-term, trusted relationships with our existing and new customers.
Job Summary: The primary purpose of the job is to assist the Service Department in the efficient and profitable operation.
Essential Duties and Responsibilities: (additional duties may be assigned)
- Customer contact to include selling of service, preparation of estimates, coordination of warranty repairs, additional work to be performed, product upgrades, warranty information, scheduling of repairs and pick up and/or delivery, service calls and additional requests as needed by the customer or the department.
- Assist in the opening and closing of all work orders. Perform this function with accuracy and make recommendations and changes as necessary and/or as directed by the department manager.
- Help coordinate and process all warranty claims for all vendors. This would include opening and closing work orders, entering data and additional information, vendor contact, submittal and claim reconciliation, verifying warranty coverage and Product Upgrades. Perform all other administrative functions that may go along with warranty administration.
- Verify and help track Product Upgrades, Bulletins and parts recalls. Make sure all record keeping is current and accurate.
- Time card and clock entry for all technicians. Prepare schedules for payroll and recordkeeping purposes, i.e. vacation time, sick time, overtime equalization,etc.
- Open and close purchase orders as needed. Keep information accurate and current.
- Perform administrative functions that help any and all departments maintain proper customer satisfaction.
- Maintain administrative benchmarks; perform administrative duties on an as needed basis.
- Assist Parts and/or other Departments when required resources are necessary.
- Work closely with Branch and Department Managers to support the overall branch and company goals as needed.
Qualifications
Education/Experience: Associate's degree or equivalent from two-year collage or technical school; or six months to one year related experience and/or training.
Physical Requirements: Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 25 pounds; noise level is usually moderate
