Cybersecurity Awareness Manager

Company Description

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omnichannel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so 65M customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in, or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IoT, and edge computing. We do this by working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in-house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skill sets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description

McDonald’s is seeking a Manager of Cybersecurity Awareness to support our growing Information Risk Management team as we protect McDonald’s. You will collaborate closely with cyber experts, Global Technology teams, and business leaders to manage interactive and engaging learning experiences for our people. McDonald’s is a people business, and you will help to secure the golden arches by promoting a culture of security across the McDonald’s system. 

The critical initiatives in technology require strong leadership to ensure that our people understand the cyber landscape and are prepared to thrive in the ever-evolving digital environment.

McDonald’s is investing heavily in technology to drive our growth. We’re looking at how to use technology to improve the customer experience while protecting our iconic brand. We’re also exploring technologies that can help us reduce or eliminate repetitive tasks and make employees’ jobs more exciting and rewarding. With all the new projects and initiatives, it is an exciting time to be on the Information Risk Management team, helping to make a safer and Better McDonald's!

Qualifications

Global Cyber Security (GCS) is the team that is ultimately responsible for the securing of McDonald’s information assets at a global level. Cyber training and awareness is a critical capability of our team.  This role will be responsible for the delivery of a variety of engaging learning experiences that inspire, influence, and ultimately motivate the online behaviors of our people.  The training and awareness capabilities created by this role will pave the way for raising awareness, influencing behaviors, and creating a culture of cybersecurity across the organization.  Education is the most powerful tool to fight cybercrime, and with a trained workforce as a differentiator, McDonald’s can capitalize on growth and revenue opportunities that others leave on the table as they address their security challenges too late.

The Manager of Cybersecurity Awareness will partner with various business and market stakeholder to create cyber deliverables that have the power to change human behaviors.  This includes delivering engaging educational experiences, organizing large-scale learning events, and transforming cyber content into compelling and cohesive narratives that motivate human behavior.

Responsibilities

• Develops and implements training and awareness campaigns for security & privacy tools, policies & procedures in a rapidly growing environment with cyber threats that are continuously evolving.
• Lead the delivery of the annual cyber training and awareness curriculum to be delivered to all people annual and upon onboarding.
• Manage the global phishing simulation program across the enterprise as well as the delivery of targeted phishing simulation programs to targeted corporate business units and markets.
• Promotes a highly collaborative approach when working with teams to deliver effective training and awareness.
• Translates complex security requirements into adoptable concepts that staff can easily and quickly absorb.
• Manages and maintains training and awareness documentation (procedures, quick reference guides, training content, storyboards, communications, etc)
• Understands and stays current on best practices and guidance to achieving a security and privacy aware workforce.
• Marketing and promotion of cybersecurity events, ideas, and best practices
• Lead the delivery of the annual McDonald’s International Cybersecurity Summit event which brings together 300 people from across the globe
• Identifies, tracks and produces key program metrics, reports and dashboards to measure the effectiveness of the phishing, training and awareness program.
• Establishing relationships with key stakeholder to align training requirements.
• Develop reoccurring cybersecurity awareness communications to educate our vendors and suppliers on new/emerging threats that may impact their operations. 

Minimum Requirements

• Applicable bachelor’s degree or equivalent work experience with cybersecurity, marketing, communications, organization behavior, instructional design, or other related fields.
• Experience designing and developing highly engaging and effective e-learning and instructor-led training (ILT)
• The ability to partner to understand the needs of those the training and awareness team supports; Understanding these needs in such a way to match the right solution to the right need
• Experience in Instructional Design, training creation, preparation, and facilitation
• Experience in event planning and coordination
• Ability to translate messaging between technical teams and business partners
• Excellent written & verbal communication
• Leadership experience with proven track record of success and growth.
• Prior experience within Risk Management and IT Security governance a plus.
• Eagerness to join the ranks of a high performing team

Desired Skills:

• Familiarity with complex multinational companies and distributed business models.
• Strong ability to develop and communicate strategic direction and long-term objectives without supervision.
• Eagerness to build relationships with stakeholders and those who support them.
• Experience working with security awareness and training platforms.
• Experience in instructional design and building training content
• Experience defining and deploying employee learning programs learning management systems.
• Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences.
• Demonstrable ability to quickly identify project objectives and define optimal project approach to align security controls with overall program success.
• Relevant professional certifications a plus. (PROSCI, tc)

Additional Information

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.