General Manager

Our team is hiring a go-getter General Manager!

The position provides overall managerial and administrative leadership to operate one or more

company-owned restaurants in the United States. This is the top manager in the designated

restaurant(s), and is accountable for the restaurant and operation at all times, whether physically

present or not. This person directs the work of team members, both managers and crew. The

General Manager exercises discretion and independent judgment in performing his or her

duties.

ESSENTIAL DUTIES:

1. Responsible for managing the restaurant, including oversight over all operations from

production to guest service areas; directs the work of team members, both managers and

crew

2. Provides leadership to ensure restaurant meets performance expectations

3. Elevate, coach and role model McDonald’s guest and service experience; responsible for

overall guest satisfaction

4. Proactively manage people processes: (a) recruit, interview, hire and onboard managers and

crew; (b) assess the work of managers and crew and provide performance

feedback/evaluation and assign training/development plans; (c) make decisions as needed to

support hiring, and employee status changes such as promotions or terminations

5. Provide an environment that fosters continuous employee development, learning and

teamwork; set the example through coaching and personal development planning

6. Proactively builds Business Plans with clear goals and actions to address issues, risks and

opportunities; establish and reinforce brand loyalty and strengthen our engagement with the

surrounding community

ADDITIONAL RESPONSIBILITIES:

1. Plan and control the budget

2. Assess inventory management performance and oversee food costs; approve inventory

forecasts and ordering plans providing guidance to Assistant General Manager

3. Ensure food safety is maintained at all times and in accordance with procedures; ensure

team members understand their role and are up to date on training and procedures;

perform periodic performance inspections and audits

4. Provide for the safety and security of guests, team members (both managers and crew) on

property; ensure team members understand their role and are up to date on training and

procedures

5. Develop and oversee maintenance plans to ensure restaurant meets or exceeds standards

of excellence

6. Handle guest as well as team member (both managers and crew) complaints and grievances

7. Establishes controls as necessary to meet company guidelines; monitors and implements

legal compliance measures in the restaurant

8. Coach team members to embrace new procedures, approaches and technologies that

enable McDonalds to operate great restaurants

9. Ensure restaurant resources are allocated appropriately to maintain optimal operational

effectiveness and efficiency at all times

10. Other duties as assigned

PREFERRED QUALIFICATIONS:

High School or GED required

Demonstrated experience leading a team in a fast-paced managed environment

Strong leadership skills with the ability to coach and mentor team with professional

maturity

Must possess strong business acumen, be independently motivated, assertive, and possess

ability to delegate effectively

Achievement oriented with strong organizational, interpersonal and problem-solving skills

Strong oral & written communication skills; English language proficiency; an ability to

communicate in a second language

1-3 years customer service management experience or US military service

Ability to work full time with variable hours including early mornings, evenings, weekends

and/or holidays

EQUAL EMPLOYMENT OPPORTUNITY

McDonald's Corporation and McDonald’s USA, LLC (“McDonald’s”) are committed to a policy

of Equal Employment Opportunity and will not discriminate against an applicant or employee on

the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or

military status, sexual orientation, gender identity/expression, genetic information, or any other

legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

REASONABLE ACCOMMODATIONS

Applicants with disabilities may be entitled to reasonable accommodation under the terms of

the Americans with Disabilities Act and certain state or local laws. A reasonable

accommodation is a change or adjustment to a job or work environment that will ensure an

equal employment opportunity without imposing an undue hardship on the operation of the

business. For corporately owned restaurant locations, please contact

restaurantjobs.support@us.mcd.com if you need assistance completing any forms or to

otherwise participate in the application process.

DISCLAIMER:

This role description pertains only to corporately owned restaurants. This job posting contains

some general information about what it is like to work in a McDonald's restaurant, but is not a

complete job description.

Salary : $0