Legal Operations Coordinator

Overview

The MWAccel business within our Consulting practice is searching for a Legal Operations Coordinator in Charlotte, NC.  This person will be charged with helping to oversee client relationships and work collaboratively with internal and external stakeholders in order to carry out client projects and execute strong client service.  

MWAccel has three service lines. The first one involves the client-facing and client-billable data analytics work. The second is the legal operations work for clients. The third involves internal work — understanding how we can improve the delivery of legal services, how we run the firm, how we identify and adopt technology, and how we spend our dollars.

McGuireWoods LLP, with offices in the United States and Europe, is a full-service firm providing legal and public affairs solutions to corporate, individual and nonprofit clients worldwide for more than 200 years collectively.  Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance.  For more information, please visit www.mcguirewoods.com.  California residents have special rights with respect to personal information.  If you are a California resident applying for a position at McGuireWoods, our statement describes your rights and personal information the firm collects.

Responsibilities

• Prepare reports and presentation materials.
• Receive and respond to correspondence.
• Complete a variety of administrative duties for the department leaders including: managing calendar for appointment booking; scheduling travel plans; preparing specific reports.
• Communicate on behalf of the department leaders with different management levels to clearly and accurately deliver messages.
• Research and prioritiz different tasks and be able to multi-task.
• Prepare, edit and transmit correspondence, communications, presentations, and other documents as directed.
• Manage and maintain firm documents/files.
• Manage and maintain calendar by planning and scheduling meetings, conferences and teleconferences; assists in meeting deadlines.
• Make travel and guest arrangements; prepare expense reports on a timely basis.
• Assume responsibility for all assignments with specific attention to detail and proofreading.
• Think clearly, respond positively, evaluate situations to determine appropriate action, multi-task and act decisively under pressure.
• Maintain a dashboard of actions/deliverables discussed during meetings; take initiative to follow up with individuals in advance of deadlines to get status reports or deliverables.
• Provide special project support as requested.
• Handle complex issues and problems, and refers only the most complex issues to higher-level staff.
• Assist department leadership with annual budgeting process.
• Client Communications
  • Responds to client inquiries regarding the organization's products and services.
  • Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to organizational policies.
  • Coordinates information to resolve problems.
  • Informs clients of procedures or resolution of problem.
  • Follows up to ensure client satisfaction.
  • Possesses a thorough knowledge of the organization's policies, procedures, products, and services.
• Advises, supports, assists, coordinates, and collaborates on special/strategic projects for department leadership.
• Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for department leadership.
• Acts as an executive liaison to resolve problems and ensure successful implementation of company initiatives.

Qualifications

• Requires a bachelor's degree and 4 to 6 years of experience.
• Excellent computer skills, specifically Word, Excel, PowerPoint, Project.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational skills.
• Ability to understand and follow directions.

Have more questions? Connect with a recruiter directly.

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