What are the responsibilities and job description for the Help Desk Specialist - Student Employee position at McHenry County College?
Position Requisition Information
Job Title
Help Desk Specialist - Student Employee
Department
IT
Employee Type
Part Time
Hourly Rate
12.00
Federal Work Study or Institutional Work Study
Academic Term
Summer
Anticipated Schedule
flexible between 7:30am – 5:30pm
Work Week
0-20 Hours
Work Week-Other Information
Application Review Begins
Special Instructions to Applicants
Position Information for Posting
Position Introduction
This student employment position is within our IT department. Student Employment at MCC requires the following:
- Background Check
- Completion of New Employee Training
- Must have a cumulative GPA of 2.0 or above – if this is your first semester at MCC, the GPA requirement is waived
Position Summary
Provides assistance in the IT department.
Reports to
Chief Information Officer
Essential Functions and Responsibilities
Gather information and create Help Desk tickets. Assist customers with password resets, Wi-Fi, myMCC, Canvas or other technology assistance
Required Education
High School graduate or equivalent
Other Required Qualifications
Desired Qualifications
Skills and Specifications
Excellent English communication skills
Bilingual (Spanish)
High school diploma or equivalent
Must be able to push or lift up to 50 lbs.
Ability to sit, walk and stand up to 4 hours
Ability to use Microsoft Office Products.
Ability to use office equipment (fax, copier, etc)
Bilingual (Spanish)
High school diploma or equivalent
Must be able to push or lift up to 50 lbs.
Ability to sit, walk and stand up to 4 hours
Ability to use Microsoft Office Products.
Ability to use office equipment (fax, copier, etc)
Location
Main Campus
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