Scrum Master

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a topmilitary-friendly companyby Military Friendly. For more info, visitwww.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Job Summary

McKesson is seeking a Scrum Master.

Key Responsibilities

• Load Balance service requests across the application support teams. Identify service requests submitted that are enhancement requests or project based in nature and will require appropriate project intake.

• Identified requests that require approval and facilitates gathering approval from leaders and other business stakeholders before assigning requests to application support team members.

• This role will include identifying the minimum datasets for various service requests and project requests and constant coordination between requestors, leaders, and application support teams.

• This role is directly responsible for monitoring ticket volumes across teams based on support effort and expected outcomes. This role is directly responsible for follow up on aged tickets by category to ensure timely completion of support tasks.

• This role is directly responsible for coordination of incident management in the event of an outage, including outside teams including vendors, internal IT resources, and customer communication.

Minimum Requirements & Education

Bachelor's degree in computer science or equivalent discipline or 4 years of equivalent work experience required.

Critical Experience

• 3 years' experience with customer service or customer relationship management highly desirable.

• 3 years' experience in scrum master role or managerial or other leadership role preferred.

• 1 years' experience with athenaIDX architecture, administration, and maintenance preferred.

• Experience with ServiceNow ticketing application preferred.

• Excellent written and verbal communication skills.

• Ability to clearly articulate ideas and information.

• Strong attention to detail to ensure accuracy in written and verbal communication.

• Ability to effectively use communication tools and technologies (e.g., Microsoft Outlook, Microsoft Word, Microsoft Excel, Smartsheet).

Additional Skills & Key Traits

• Collaboration and Teamwork: Service request assignment, follow up, and major incident management will involve multiple stakeholders, including business analysts, IT teams, customers, and vendors. This candidate must be able to work in a team environment, fostering collaboration, and coordination to ensure the successful support of athenaIDX as it grows and evolves.

• Communication Skills: Effective communication is crucial for a scrum master. Requires clear and meaningful communication to customers, vendors, and colleagues. Requires effective follow up on communication where required by company mandated service level agreements.

• Time Management: Effectively plan and prioritize tasks, ensuring team members have a clear understanding of their responsibilities and deadlines. Identify obstacles or bottlenecks that may be impeding the progress of the team and take appropriate actions such as removing impediments or escalating issues.

• Attention to Detail: Accurate service request assignment requires attention to detail. Candidates must be able to identify whether minimum datasets are met and understand how to categorize tickets correctly to make the accurate assignments. Too, enhancement requests must be identified so that they are identified early before work is executed on without necessary approval and onboarding.

• Adaptability: The revenue cycle landscape is fluid with new standards, regulations, and improved technologies. All members of the support team must be adaptable and willing to learn and master new tools, protocols in collaboration with our practice management system vendor.

• Overall, a successful scrum master combines their functional expertise and technical understanding, excellent problem-solving skills, effective communication abilities, and an understanding of our customers' and vendors business processes.

Working Conditions

• Remote work environment.

• Able to travel domestically 5% of the time.

• Must be authorized to work in the US unrestricted - This position is not eligible for sponsorship.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!