Help Desk Technician

MCPc is an industry leading managed endpoint computing, technology logistics, asset management, and sustainability organization that provides a proven, powerful end-to-end lifecycle management protocol. These capabilities provide clients expedited digital transformation, better management of the complexity and cost of technology, achievement of sustainability targets, and empower employee performance.

With headquarters in Cleveland, OH we’ve meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries.

• SkyPark is our Secure Technology Logistics Center
• Link59 is our Security Operations Center (SOC) in Midtown
• STAD is our Secure Technology Asset Disposition facility in Old Brooklyn
• Additional sales, configuration, and asset disposition operations located in Grand Rapids, MI, and Erie, PA

MCPc and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time to many charitable organizations.

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing client base. We believe in training and career development for all associates. As you may imagine, as a trusted global data protection and endpoint solutions company, we hold ourselves to the highest level of security. As such, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

• Ability to support customers and employees through phone and deskside support
• Handle Tier 2 and Tier 3 help desk tickets and follow an escalation process if necessary
• Familiarity and ability to to provide PC support
• Must commit to a rotating on-call schedule providing 24x7 support
• Regular travel 20-30% to regional offices in Columbus or Cleveland, OH but primarily working out of the Akron location or in a home office
• High involvement in IT projects as directed by the IT Manager

• Possess an Associate's Degree in Information Technology or a related field OR a minimum of 5 years IT experience
• Experience in both in-person and virtual IT support
• Knowledge using and troubleshooting printers, copying machine, Windows 7/10, Microsoft Office, IPhones, Samsungs, and ticketing systems
• Excellent face-to-face and over-the-phone communication skills
• Commitment to quality customer service
• Must be able to life and move PC equipment

All your information will be kept confidential according to EEO guidelines.