Onsite Desktop Support Level II

Company DescriptionMCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.  Job DescriptionDue to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Desktop Support Level II; to be part of a team of professionals providing a high level of customer service and technical support in a large enterprise environemnt .  Desktop Support Technicians Level II will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.QualificationsThis support position will be providing advanced PC and printer support. Ideal candidates will have Certifications in CompTia A , MCP, and/or Network , preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-5 years equivalent work experience as a technician.  Individuals will need to have:Attention to detailProfessional demeanorStrong ability to identify and manage issuesAbility to follow strict protocols while maintaining an empathetic approach in assisting the end user.Must be a quick learner.Must have good soft skills.Must be reliable at documenting desk side call resolution, in detail. Strong communication skills both verbally and written form.Additional InformationThis job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.