Medical Office Manager

Site Manager

Location: Oakdale, NY: Full-time; Salaried, Exempt

Job Description

The Site Manager is responsible for managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of a MD365 site. A Site Manager is accountable for delivering:

Patient-centric primary and urgent care experience from welcome to departure from the facility

Creating an environment where staff are engaged, developed, motivated, and invested in the vision and mission of MD365

Exceptional experience where the patient will want to come back and refer their family and friends to MD365

Essential Functions/Responsibilities

People Management

Scheduling the front desk, medical assistants, scribes, for the site including operational, break times, PTO, and Payroll hours Understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged

Monitoring patient flow, managing ongoing daily front and back office operations closely (e.g., making sure that a registered patient gets assigned to the correct exam room and that the doctors know, during busy periods, which patient within their zone is to be seen next)

Opening and closing the site

Site Management

Supervising, managing, monitoring, coaching, developing, and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards

Implementing, monitoring, and taking corrective measures to ensure that the MD 365 culture is being observed at all times, by all employees

Conducting formal performance reviews of all staff (other than physicians)

Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed

Holding departmental meetings and on-site training sessions as needed

Business and Patient Management

Interacting with all major vendors, sales representatives, and other visitors to the site

Meeting with patients to discuss any concerns regarding their visit

Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements

Monitoring the site expense budget and keeping purchases/expenditures within guidelines

Inspecting facility daily for any structural, cosmetic, or operational repairs

Following up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues

Creating, analyzing and reporting on various business metrics such as, but not limited to: wait times, provider patients per hour, site survey comments, google reviews, etc.

Qualifications

1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality or restaurant industries)

Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)

Happy and positive thinking, able to project this attitude around others

Must exhibit passion for outstanding results and compassion for those we work with and serve

Ability to successfully multitask

Good computer skills (knowledge of a PC, Microsoft Office programs)

Exceptional communication skills

Great leadership qualities a must

Able to handle group dynamics (help bringing unity to a diverse group)

Comfortable with constructive confrontation and counseling management

Has an entrepreneurial spirit and takes a proactive approach to business operations

Bilingual language skills required or preferred based on site location.

Additional Information

This job may involve occasional weekend shifts, responsible for opening shifts on weekdays and/ or closing weekday shifts (will depend on schedule necessary at facility), and must work on-site.

Physical Requirement

The job may require from time to time lifting light to moderate amounts of weight (e.g., boxes of medical/facility supplies). Heavy computer use required.

Direct Reports

The Site Manager will be responsible for directly managing the Medical Assistants, Patient Service Representatives, Shift Supervisors, Scribes and Assistant Manager(s).

Benefits

A friendly and fast paced environment working with passionate people

Outstanding growth opportunities

Paid Time Off

Medical, Dental and Vision Insurance*

Short/Long Term Disability, HSA and Life Insurance

Opportunity for Overtime hours

Cash bonus and recognition to reward successful teams

Coffee, teas and healthy snacks

*Full Time Employees Only

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Oakdale, NY 11769: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $75,000