CSR - Transportation

Job Title: Customer Service Representative

A growing trucking company is seeking a highly self-motivated, energetic and experienced individual to join our company.

Full Job Description

• Ensure accurate and timely data entry into our TMS system.
• Day to Day tracking/tracing containers.
• Utilize Process Monitors and Workflows on daily basis.
• Monitoring port terminal websites for load availability for import and export.
• Working with steamship lines to minimize per diem and detention charges.
• Ensure timely movement and delivery of containers to customers daily.
• Provide live notification of any incurred charges and request approval.
• Communicate with customers regarding any issues with shipments or delays per customers’ requirements.
• Plans and tracks the delivery of containers according to customer request.
• Be a liaison to customers and dispatchers to bring all orders to completion according to company standards.
• Keep accurate records and documentation of customer interactions.
• Review and monitor customers profiles for accuracy.
• Coordinate pick-up, delivery and return appointments.
• Build strong relationships with our customer base to increase volume and develop new business.
• Ability to present reports to management.
• Understand department process workflow by constantly looking for areas of improved efficiencies.
• Work closely with operations to optimize performance.
• Perform other task assign by management.
  
  

Experience

• Minimum 1-2 years of customer service experience in drayage trucking
• Proficiency with Microsoft Outlook, Word, Excel.
• TMW is a plus.
  
  

Pay: $21.00-$23.00

Qualifications

• Excellent verbal and written skills.
• Proficient in Excel and Word.
• Ability to work independently, in a fast-paced environment.
• Attention to detail.
• Ability to prioritize and multi-task.
• Ability to work over-time during peak season.
  
  

Benefits

• Employer Paid Health Insurance.
• Employer Paid Vision Insurance.
• Employer Paid Dental Insurance.
• Life Insurance.
• Vacation pay.
• Sick pay.
• 401(K).
• Employee Assistance Program.
• Employee events.
• Schedule: Monday – Friday.
  
  

About MDB Transportation

MDB Transportation was established in 2002, a small carrier with only ten trucks. Today we operate over 30 trucks between local and over the road operations. We have expanded at a steady pace with a quality fleet of equipment and company drivers.