Volunteer Coordinator

The Volunteer Manager supervises volunteers and provides direction, coordination, and consultation for all volunteer functions within the home delivered meal program to involve a community of supporters as described in the duties outlined below. This position is responsible for scheduling all routes for the meal delivery and manages the Volunteer Office while working in an unstructured environment with numerous interruptions throughout the day.

Duties:

· Develop, promote, and maintain a volunteer base for the home delivered meal program

· Develop, maintain, and reorganize routes to ensure timely meal deliveries.

· Distribute daily route sheets as meals are picked up by volunteers

· Survey staff regularly to assess needs for volunteer assistance

· Maintain Volunteer Service Descriptions

· Conduct and/or arrange for volunteer orientation and training

· Schedule all volunteer activity, including tours of facility

· Develop and manage volunteer policies, procedures, and standards of volunteer service

· Assess home delivered meal feedback received through comment forms

· Organize and participate in volunteer recognition programs and special events

· Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate

· Maintain accurate records and provide timely statistical and activity reports on volunteer participation

· Recruit, interview and place applicants for volunteer work

· Host and attend recruiting events within the community to attract qualified candidates

· Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers

· Develop and maintain relationships with other volunteer organizations within the area

· Provide ongoing support and guidance for volunteers

· Act as a single point of contact for volunteers

· Confer with volunteers to resolve grievances and promote cooperation and interest

· Facilitate distribution of information relevant to volunteers

· Work proactively with staff to provide accurate information and assistance to the volunteer

· Handle telephone, voicemail, written, and e-mail inquiries for information regarding home delivered meal program

· Deliver home delivered meals as needed.

· Perform other duties as assigned by the Director of Meals on Wheels or Executive Director / CEO.

Skills/Qualifications:

· Strong organizational and administrative skills.

· Strong background and work experience in customer service.

· Excellent computer skills and proficient in excel, word, and outlook.

· Excellent communication skills both verbal and written.

· A demonstrated commitment to high professional ethical standards and a diverse workplace.

· Excels at operating in a fast pace, community environment.

· Ability to look at situation from several points of view.

· Excellent people manager, open to direction and work styles.

· Supervisory experience preferred.

· Must be able to lift 50 lbs.

· Must be able to stand/set/walk for extended periods of time.

· Must be able to pass Criminal Background and Drug Screen.

· Food Handler’s Permit required and valid Texas driver’s license.

Job Type: Full-time

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Day shift

Experience:

• Microsoft Word: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Wichita Falls, TX 76301 (Required)

Ability to Relocate:

• Wichita Falls, TX 76301: Relocate before starting work (Required)

Work Location: In person