Service Coordinator

Job description

Commercial HVAC contracting office looking to fill a Service Coordinator position Mon-Fri 8:00-5:00.

Tasks & Responsibilities:

• Service Industry Exp. Required - previous exp. such as Electrical, Auto, Landscaping.
• QuickBooks exp. required for Client billing & Vendor Info.
• Ordering parts.
• Billing Clients based on service tickets and proposals.
• Answering multiple phone lines in a friendly & professional manner: screening calls, receiving and logging in service calls and information from Clients.
• Coordinate calendar: due dates, meetings, schedule maintenance of client properties.
• Create Work Orders to dispatch service technicians based on service call information received over the phone by Clients.
• Update pipeline of projects.
• Assist and respond to Client inquiries by email or phone in a professional manner and conduct any follow up phone calls if needed.
• Type letters, proposals, service estimates, maintenance agreements.

Service Call Management:

• Receive and log service requests from clients and project managers.
• Analyze service requests to determine the the appropriate course of action.
• Dispatch technicians or schedule service appointments for warranty work, repairs or maintenance.
• Maintain clear documentation of service requests and service completion records.
• Upload notes and photos in CRM.

Qualifications:

• Excellent communication skills & have the ability to speak to anyone in a professional manner in person or by phone.
• Must be able to multitask.
• Must be able to work well under pressure in a fast paced working environment and adapt to any situation.
• Excellent current computer skills: Gmail, Word. Must be able to create tables and modify templates to create professional Word documents.
• Must be tech savvy and able to set up operate tablets/iPhone.
• Must have Excellent Proofreading skills and take pride in work.
• Must be a highly organized, resourceful self-starter and be able to work as a team.
• Must be able to prioritize workload.
• Ambitious and eager to learn and able to take direction.
• Must be able to follow company procedures.
• Dependable, punctual and reliable.
• Must be able to start at 8:00 am everyday -excessive lateness will not be tolerated.

Business casual attire and jeans on Fridays.

Competitive Salary based on exp.

Job Type: Full-time

Pay: From $27.00 per hour

Experience:

• Trades/Service Industry: 3 years (Required)
• QuickBooks: 3 years (Required)

Work Location: In person

Job Type: Full-time

Pay: From $27.00 per hour

Work Location: In person