Customer Care Representative

Job Title
Customer Care Representative

Location
Greenbrier, AR, Service Center

Position Overview

As a Customer Care Representative at Trace Medical, you will serve as a vital link between our company and our valued customers. Your role will involve addressing customer inquiries, resolving concerns, and ensuring the highest level of customer satisfaction. Join our team and play a crucial role in delivering exceptional customer service in the healthcare industry.

Key ResponsibilitiesCustomer Interaction

· Answer incoming calls and respond to customer inquiries promptly and professionally.

· Address customer questions, concerns, and requests with empathy and efficiency.

· Provide accurate information about products, services, and company policies.

· Process customer orders, returns, and exchanges accurately and efficiently.

Collaboration

· Work closely with the sales team to ensure timely resolution of customer issues and inquiries.

· Collaborate with colleagues to troubleshoot and resolve complex customer problems.

Documentation and Reporting

· Maintain detailed records of customer interactions, transactions, and inquiries.

· Generate reports on customer feedback, trends, and satisfaction levels.

QualificationsExperience

· At least 2 years of experience in an office environment (highly preferred).

· Experience in the healthcare industry is a plus.

Communication Skills

· Clear and effective oral communication skills.

· Excellent verbal and written communication skills.

· Ability to explain complex issues in a clear and understandable manner.

Technical Skills

· Proficiency in Microsoft Word and Excel.

· Ability to navigate computer systems and databases efficiently.

Interpersonal Skills

· Superior customer service skills.

· Strong work ethic and sense of responsibility.

· Ability to work well in a team environment.

Problem-Solving Abilities

· Ability to identify customer needs and provide appropriate solutions.

· A sense of urgency and ability to prioritize and meet competing deadlines.

What We OfferCareer Advancement

Entry-level Customer Care position with opportunities for career growth within the Biomedical Engineering service industry.

Comprehensive Benefits

Enjoy comprehensive employee health and dental coverage.

Financial Security

Access to a 401k Retirement Plan for long-term financial planning.

Work-Life Balance

Generous Paid Time Off (PTO) policy for a healthy work-life balance.

Join Us

If you are passionate about providing exceptional customer service and making a positive impact in the healthcare industry, we invite you to join our team in Greenbrier, AR. At Trace Medical, we value diversity and are committed to creating an inclusive work environment where everyone feels valued and respected. Apply now and embark on a rewarding career journey with us.

Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person

Salary : $18 - $20