Community Manager

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content.

You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

What will be exciting:

• You work with some of the best minds in Brand, Content and Fintech with a bias for action.

• You wear multiple hats. While you will be responsible for spearheading our social media presence, tone of voice, building/ nurturing  a community and driving engagement with a metric focused approach. This role allows you to partake in brand decisions, creative storytelling, analytical and data driven decision making turning you into an all round expert beyond social media. 

• In 3 months, you should be adept with all handles and the metrics we will chase and own with a plan to scale above and beyond
• In 6 months, you are the adept with the digital landscape when it comes to fintech at a regional and global level by understanding the best practices and guardrails to be set in place
• In 12 months you will facilitate the plan to align our long term goals with business impact driven by social media and community and become an expert/ leader in the category and various platforms.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Requirements

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field