Hotel Front Desk Clerk
Job Posting for Hotel Front Desk Clerk at Medina Holdings
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a vital role in our hotel, as you will be responsible for creating a welcoming atmosphere and assisting guests with their needs.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure smooth operations
Skills:
- Excellent phone etiquette and communication skills
- Strong hospitality and guest service orientation
- Familiarity with night audit procedures is a plus
- Exceptional customer service skills
- Ability to handle difficult situations with tact and diplomacy
- Proficient in using computer systems for reservations, check-ins, and other front desk tasks
As a Front Desk Agent, you will have the opportunity to work in a dynamic hospitality environment, interacting with guests from all walks of life. We offer competitive pay rates and opportunities for career advancement within the hospitality industry. If you are passionate about providing exceptional customer service and creating memorable experiences for guests, we would love to hear from you.
Job Type: Full-time
Pay: $11.00 per hour
Schedule:
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Nights as needed
- Night shift
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
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