Service Quoter

Job purpose

Assist with the growth of Fort Smith Branch and assist with the operations of the service department.

Duties and responsibilities

• Open PM jobs in the ERP system
• Ensure parts are ordered for all open PM jobs.
• Contact customers to schedule PM job.
• Communicate with technicians on completion of all PM jobs.
• Review all completed PM work orders and checklists.
• Create any quotes necessary from PM work orders and checklists.
• Follow-up in a timely manner for quote approvals from customers
• Reach quote and PM completion goals set by the operation manager.
• Learn all aspects of the service department to include, but not limited to, opening new jobs, closing jobs, building relationships with customers, how to manage the technicians, dispatching the technicians, and understanding the business system used in the service department.
• Learn all aspects of the parts department to include, but not limited to, ordering parts, creating purchase orders, applying parts on work orders, receiving parts, understanding business system used in the parts department, and where to find the correct parts.
• All tasks given by the operations manager.

Qualifications

Education/Experience

• High School Diploma or Equivalent, and 
•  

Knowledge

• Proficient with Microsoft Office Suite or related software.

• Knowledge in research on the internet
• Knowledge in customer service

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.

• Strong computer skills
• Excellent phone skills
• Excellent research skills

Abilities

• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work with upper management.

Other characteristics such as personal characteristics

• Commitment to company vision and mission
• Detailed oriented.

Travel

No Travel Required 

Working Environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments.  When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.   This role routinely uses standard office equipment such as Desktop computer, smartphones, photocopiers, filing cabinets, and scanners.

Physical requirements

While performing this duty, the employee will be required to frequently sit, walk, talk, and listen.  The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment.  The employee must often stand and walk and lift and/or move up to 30 pounds.   Appropriate material handling equipment should be used to lift or move items that are heavy or bulky.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Direct reports

• None