Inside Sales Representative

Main Accountabilities and tasks 

• Develop and foster existing customer relationships
• Collaborate with outside account managers to discuss inquiries and provide support to serve the customer 
• Work together with customer service to assure proper alignment between client and company
• Create and expand sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Examine existing accounts for new opportunities; identify and work with key individuals in assigned accounts 
• Expand new sales opportunities by researching prospective, identifying potential and generating new customer accounts
• Support marketing campaigns defined with sales and marketing leadership 
• Capture orders and opportunity pipeline in CRM tool
• Create and monitor progress on sales quotations with intent to win and close
• Forecasting orders and revenue
• Analyze sales data and produce progress reports
• Regularly reviews account strategies and pricing with sales management
• Generate documents for new account set-up including T&C’s
• Assist in resolving pricing and order discrepancies 
• Promote our products and services, championing our brand
• Contribute to the team’s overall awareness of market developments & opportunities and competitor initiatives & threats
• Familiarize with product to promote and provide technical recommendations and troubleshooting
• Conduct field visits and attend tradeshows as necessary
• Additional projects as assigned

Required experience and qualifications 

• Bachelor’s degree or commensurate years of product knowledge and selling experience 
• Technically inclined
• Experience in a multicultural environment preferred
• Comfortable with a matrix organization
• Business and commercial acumen
• SAP knowledge
• MS Office products (Word, Excel, PowerPoint, Outlook) 
• Salesforce or equivalent CRM experience  
• Customer focus and team player
• Well organized, detail oriented, accountable and responsible
• Strong computer skills, as required in working with word processing, database and spreadsheet applications
• Energetic presence, self-starter, actively curious 
• Effective verbal and written communication skills
• Strong listening, negotiation, and presentation skills 
• Ability to multi-task, prioritize and manage time effectively 
• High level of customer proximity/orientation 
• Prospecting and closing skills 
• Customer issue resolution and related communication 
• Capacity to build trust and commitment with peers and business partners
• Foster an environment of positive thinking and innovation 
• Create and produce professional documentation 
• Listen to concerns and handle criticism well
• Develop and analyze data
• Strong computer skills, as required in working with word processing, database, and spreadsheet application