What are the responsibilities and job description for the Operations Supervisor position at MedSpeed?
About Us
Come join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get better every day. We are looking for individuals who believe in and represent those values.
Today, we have over 150 locations in 32 states but still have kept that small business, entrepreneurial feel and remain committed to the same culture established day 1!
Our people are at the heart of what we do and how we support our customers.
Why become a MedSpeeder? This is what’s in it for you:
- Medical, Dental, Vision and Flexible Spending Account -- We care about you and your family!
- 401(K) with Company Match -- We want you to secure your financial future, so we have a generous match too!
- Paid Time Off -- We encourage time off, you deserve it!
- Opportunities for Career Advancement – We encourage internal growth!
- Training Provided – We provide thorough training for our roles at Medspeed!
- Competitive Pay – We respect the work you provide!
The for a service minded Operations Supervisor position is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.
- Proof of COVID – 19 Vaccination required.
Essential Duties:
▪ Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
▪ Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
▪ Ensure accuracy and ongoing system maintenance of route, client and variable stop data
▪ Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
▪ Maintain positive client relationships through regular communication and prompt resolution of service exceptions
▪ Establish & maintain a clean, safe work environment and ensure compliance with company’s Making Every Day Safe policy
▪ Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
▪ Assist operations team with projects to improve operational efficiency and service quality
▪ All other job-related duties as assigned
▪ Work to promote MedSpeed team culture
Education and Work Experience:
▪ Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field
▪ 1-3 years of progressive business experience preferred
Skill and Competency Requirements:
▪ Successful experience applying quality management principles
▪ Strong project management skills
▪ Excellent written and oral communication, strong interpersonal skills
▪ Strong customer relation skills, demonstrated ability to interact with key decision makers
▪ Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
▪ Collaborative work style, able to work well within and across departments
▪ Result & action oriented with a sense of urgency
▪ Rational thinker with the ability to excel in stressful situations
▪ Demonstrated leadership ability
▪ Strong computer skills, Microsoft Office Suite proficiency
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