Clinical Consultant II, Mazor -Irvine, CA

Careers that Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in sales that changes lives.

Business Description:

Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that includes artificial intelligence-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery to make patient care more customized.

CST is the market leader in spinal implants, robotics, and navigation. Our integrated operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies.

This role will support our Spinal Surgical Robotics platforms.

A Day in the Life

At Medtronic, the Clinical Consultant II, Mazor provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

This is a field-based role.

Responsibilities may include the following and other duties may be assigned:

SALES SUPPORT

• Works and collaborates with regional robotics teams, Spinal Sales, and neurosurgery teams to identify prospective new users for Robotics and applicable technology-enabled procedures- growing technology adoption and increasing utilization.
• Attends and participates in sales meetings, training programs, conventions, and trade shows as directed.
• Submits reports and provides information as directed.
• Cooperates with all personnel on the execution of Company programs.
• Supports more complex, new image-guided products and applications to physicians and hospital staff.
• Works as a in conjunction with the Mazor Area Manager to prioritize customer technical support and service expectation goals.
• Provides input on new product development based on in-field experience.
• Is responsible for documentation at new or existing installations.

TECHNICAL SUPPORT

• Coordinates, supports, and collaborates with Robotics Area Managers and other Surgical Synergy team members for on-site installations with our customers.
• Represents Medtronic during technology-enabled procedures to provide technical assistance.
• Maintains system hardware and software to maximize system performance.

CUSTOMER SUPPORT

• Acts as the primary Medtronic customer liaison for clinical case support and utilization.
• Provides timely information to the regional team regarding customer concerns, issues and market opportunities.
• Provides service to customers per their individual needs.
• Maintains familiarity with status of calls and issues at customer sites.
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution.

EDUCATIONAL SUPPORT

• Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters relating to our technology-enabled procedures.
• Provides a clinical resource for surgeons, clinicians and others being trained.
• Updates customers on tips, shortcuts and suggestions, as appropriate.
• Participates in in-house sponsored customer training at designated sites for both internal and external partners.
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually trains members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.

MISCELLANEOUS

• Adheres to company policies and conduct all business in an ethical manner.

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader -that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at Medtronic click here.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• An Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• A Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.

Nice to Have

• RT and/or MRI certification
• Prior experience with Image Guided Systems
• Prior experience with MRI
• Operating room experience

Physical Job Requirements

• While performing the duties of this job, the employee is regularly required to be independently mobile
• Required to interact with a computer for extended periods of time, and communicate with peers and co-workers
• Regularly required to talk or hear
• Occasionally required to sit and reach with hands and arms
• Regularly required to stand; walk and use hands to finger, handle, or feel objects, tools, or controls
• Must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job involve normal vision
• Ability to travel

Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 9 here.

The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

The physical demands described within the Day in the Life section of this are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT MEDTRONIC:

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.