Senior Employee Relations Partner

Careers That Change Lives

Bold thinking. Bolder actions. We are Medtronic.

The Senior Employee Relations Specialist (ER) will serve as the single point of contact for employee relations for Singapore Manufacturing Office.  In addition, it would also entail coaching and advising HRBPs on complex ER matters. The Senior ER Specialist will work closely with Country and BU leadership to build strong relationships between employees and managers. The role takes a proactive, strategic approach to employee relations by identifying employee relations trends, recommending solutions that address root cause of issue, and partnering with leadership on execution. The role acts a key partner to leaders in driving employee relations strategies, while maintaining a neutral position. A key component of the role includes national strategic projects and specifically within the region to continue building the employee relations function and developing processes, as well as building manager skill sets.

The ER Specialist works directly with leaders, managers and employees to provide advice and coach both parties on all employee relations issues. The role provides strong partnership on performance management, disciplinary processes, restructuring activity, legal issues, investigations, conflict management, policy interpretation, etc. Work involves assessing and resolving complex employee relations matters ensuring consistency across client groups and alignment with Medtronic practices. The role helps to ensure an equitable and consistent approach to Medtronic's policies and procedures, thus promoting a positive culture within the business, while minimizing risks. The partner provides a single point of contact for employee relations issues to ensure clear communication and efficiency in resolving matters. The role requires skill, tact, influence, judgment, and/or negotiation skills to accomplish objectives.

This role works closely with the in-house legal team/external legal counselor, Compliance, Audit, the wider Human Resources community and with clients to deliver an equitable, consistent ER service, both minimizing risk to the business and aligning work to meet business needs.

A Day in the Life

• Provides business leaders strong partnership on employee relations strategies, identifying trends, recommending solutions, and driving proactive change in the organization. Partners on efforts around building manager skill sets to maximize talent.
• Provides proactive recommendations on employee relations strategies and solutions; develops processes and programs to progress development of the employee relations function.
• Responsible for ER issues typically at higher complexity that requires judgment and are typically with mid-level leaders (on case-by-case basis and may depend on regional and functional dynamics), under limited supervision of manager/key stakeholders. Effective case management of people related issues such as: ER issues, disciplinary actions, legal issues (harassment, discrimination etc), performance management (including Performance Improvement Plans and Coaching plans), policy interpretation and investigations. Responsible for decision-making for less complex/low risk cases.
• Provides counsel and facilitates prompt and effective resolution of workplace conflict to address issues for employees, managers, and leaders in a manner consistent with Medtronic policies, practices and legal considerations. Utilizes various conflict management techniques, including training, mediation, conflict coaching, etc.
• Consults and coaches managers/leaders on complex employee relations, performance management, reorganization/reduction issues spanning all levels within the organization. Provides advice and counsel to managers and leaders regarding personnel practices, policy, and employment laws.
• Responsible for conducting investigations typically at or below director-level, Maintains strict confidentiality throughout conversations and investigations. Manage highly confidential human resources information and exercise sound judgment in handling or working with confidential data and situations.
• Partners with Legal and/or, Compliance, Audit in conducting investigations, researches policies/practices, creates and gathers documentation, makes determinations and implements resolutions when applicable. Identifies best practices and learning lessons to influence change and improvement in the organization.
• Contributes to and coordinates RIF activity in partnership with senior leadership for example on the following: facilitating the selection and deselection process, training managers on notification process, conducting notification meetings, following up post-RIF with impacted employees as needed and ensures compliance to country labor law & practices.
• Proactively reduces Employee Relations related risk through risk assessments and actionable feedback. Conduct training and coaching of managers on skills and techniques.
• Develops effective relationships with the business to promote good employee relations across the organization.
• Interacts with HR Business Partners, and other HR functions, to ensure a high level of employee satisfaction & engagement and appropriately plans, facilitates and monitors Employee Programs
• Analyzes ER data and provides recommendations on local process improvements and implements with input/review from leadership, utilizes data to analyze and give visibility to trends and take action.
• Contributor in global projects; leads complex local projects in close liaison with leadership/ stakeholders, leverages change management principles when necessary
• Ensures that the Company operates within current and local employment law, policies and procedures, and applies good practice, creating and sustaining our reputation as a good employer, eg. by advising employees and managers appropriately.
• Takes care of local crisis management actions as needed.
• Maintains strong business acumen, while maintaining objectivity in work.
• Support other locations with ER work as needed.

Must Have:

• Bachelor's Degree and 4 years of progressive HR experience OR Master's degree and 2 years of progressive HR experience
• 2 years of substantial experience in Employee Relations
• Experience supporting various functions at all levels of the organization
• Ability to adapt schedule on short notice for urgent issues and flex hours as needed to support multiple locations

Your Profile

• 4 years of progressive HR work experience including ER issues, disciplinary actions/proceedings, legal issues (harassment, discrimination, leave etc), performance management (including Performance Improvement Plans and Coaching plans), Conflict management; policy interpretation and investigations
• Demonstrated knowledge of local employment/labor law
• Demonstrated knowledge of ER procedures and processes
• Advanced working knowledge of Microsoft Office

About Medtronic Singapore Operations

Medtronic Singapore Operations was among the first international medical technology firms to set up manufacturing operations in Singapore. We are one of the most advanced medical device manufacturing sites and the first manufacturing facility of its kind in the region to make implantable cardiac leads, pacemakers and monitors. 

As a company Medtronic is intensely focused on creating a workplace environment which reflects our standing as the world’s top medical device company.

What We Offer

We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few: 

• Our global well-being program supports your physical, emotional, social and financial well-being.
• Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
• Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
• We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!  

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your vaccination status shall be collected during the interview and selection process referencing and in line with the Safe Management Measures at the workplace stipulated by the Ministry of Manpower