What are the responsibilities and job description for the Client service representative position at MedVet?
Description
MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations.
Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.
Veterinary Client Service Representative Schedule : (Thursday, Friday, Saturday 4p-4a)Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience.
This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies / transactions.
The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure. What you’ll do :
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports and correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
Who you are :
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- General computer competency required including Microsoft Word and Excel
- Previous experience in veterinary setting (preferred)
Perks and Benefits include :
- Strong career growth and personal development opportunities
- Comprehensive Health Benefits
- Vision and Dental
- 401k with Employer Match
- Paid Time Off
- Shift Differentials and On-callPay
- Uniform Allowance
- Employee Pet Discounts
- Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
Last updated : 2024-09-06
