What are the responsibilities and job description for the Simulator Technician position at Medvision LLC?
Looking for a Technical Product Support Specialist. The Specialist is responsible for
providing support for all Medvision software and hardware. This position provides effective
evaluation of end-user needs: Identify, research, and resolve technical problems, responds to
telephone calls, email and personnel requests for technical support while documenting, tracking, and
monitoring the problem to ensure a timely resolution. Fulfill technical training and support needs for
customers on site. Key responsibilities include: Answer phone calls and emails from customers;
travel to customer site for product installation, training or maintenance; create and maintain service
tickets for all customer interactions, through to closure; collaborate and discuss solutions internally
and outside the department to coordinate most effective solution; provide good customer service to
all; identify emerging technical issues; collect information, test and confirm, escalate as needed,
provide team(s) work around or solution.
CANDIDATE REQUIREMENTS: An excellent communicator on all levels, you see solutions instead
of problems. You thrive in an environment where multi-tasking is the norm and bring an element of
organization to all that you do. Minimum requirements: Diagnostic and analytical skills; electro-
mechanical knowledge; strong computer literacy skills with an emphasis on software knowledge,
installations and use; Microsoft applications, database applications, internet and internet protocols;
strong analytical ability to diagnose issue(s) and provide solution(s); ability to multitask - sense of
urgency; maintain a positive attitude; excellent telephone presence; ability to be proactive and able
to take direction and establish ownership of projects; understanding of networking and basic IP
configurations; innovative thinker, to provide work around solutions to vast array of issues; excellent
verbal and written communication skills; strong customer focus; service-oriented attitude.
Job Types: Full-time, Part-time
Pay: $20.00 - $26.89 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location