Human Services Specialist - Eligibility Worker

ESSENTIAL DUTIES:

Provides complex initial and ongoing case support to program participants by performing intake duties and interviewing participants, reviewing and verifying information to determine program eligibility on an ongoing basis, enforcing child support or related program orders, making referrals, conducting inspections and investigations, and ensuring compliance with applicable program, budgetary, and regulatory requirements and procedures.

Enters, updates, researches, reviews, and compiles information to prepare and maintain fiscal, legal, and/or other reports, records, forms, case files, work-lists, applications, claims, and other documentation; maintains databases and online systems; and ensures informational accuracy and compliance with applicable regulations, policies, and procedures.

Coordinates with internal and external staff, departments, and/or agencies to testify in court, document violations, identify and assist clients with resolving issues, locate missing parties, collect and document client information, transfer or refer client cases, negotiate settlements, ensure compliance with program or regulatory requirements, and/or facilitate related departmental operations.

Performs other duties of a similar nature or level.

Eligibility Worker may be responsible for:

• Determining and maintaining initial and ongoing eligibility for applicable social services programs.
• Educating clients on eligibility requirements, benefits, and other related services and resources.
• Monitoring program funds to ensure compliance with program and budgetary requirements.

• Community resources;
• Applicable appraisal methods, principles and practices in assigned area of responsibility;
• Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
• Legal documents including referrals and evaluations;
• Interviewing techniques;
• Customer service principles;
• Recordkeeping principles and practices;
• Report preparation techniques;
• Computers and related software applications;
• Customer service principles;
• Specialized equipment relevant to area of assignment;
• Modern office technology.

• Interpreting and applying applicable Federal, State, and local laws, rules, and regulations;
• Reading and interpreting legal documents;
• Preparing reports including referrals and evaluations;
• Providing customer service;
• Conducting research for clients;
• Managing databases to document clients’ progress and status;
• Using computers and related software applications;
• Providing customer service;
• Utilizing a computer and relevant software applications;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.