Service Advisor / Writer

Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.

Customer Service

• Put customer first in every transaction; go above and beyond to WOW the customer
• Maintain “YES COMPANY” atmosphere – find ways to say yes to customers and ensure they leave satisfied
• Follow Meineke procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
• Follow Meineke procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
• Follow Meineke procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-up, informing customer of CSI program, etc.
• Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise

Sales

• Meet weekly and monthly personal sales goals
• Contribute to overall center sales goals
• Role play presentations with team member before presenting to customer

Phone Procedures

• Follow Meineke telephone procedures at all times, including daily role play to maintain skills
• Listen to recorded calls on a regular basis; identify areas for improvement
• Help to train and role play other team members as needed. Help others stay sharp

Building Estimates

• Maintain a high-level knowledge of Mkey. Be able to build a complete repair ticket quickly and efficiently.
• Use Job Builder, sales packages, and ISE to build complete estimates for all work recommended by technicians
• Build complete repairs, including all appropriate parts, services, accessories, and labor to protect a customer’s investment and ensure vehicle systems work properly
• Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct.
• Assign invoices to correct RO numbers.
• Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc

Center Upkeep

• Proactively work to maintain clean, comfortable, professional center image at all times
• Assist as needed in any regular center maintenance
• Handle cores, returns, inventory deliveries, and other center upkeep tasks as requested
• Perform closing duties as needed (close day in Mkey, bank deposit, cash audit, etc

Teamwork

• Be a team player. Help other people meet their goals
• If you see something that needs to be done, do it without being asked
• Train & teach new team members as needed
• Contribute to a positive, productive team environment

Additional Duties

• Follow all center policies & procedures
• Do anything else asked of you