HVAC Technical Support Specialist

• Focus on front‐line HVAC technical phone support of Intelli‐Hood Demand Controlled Kitchen Ventilation (DCKV) systems for customers, contractors, and Melink HVAC technicians who have problems in the field and need help troubleshooting.
• Maintain contact and favorable relationships with our current National Account customers.
• Resolve customer issues/problems rapidly and thoroughly.
• Research and make recommendations for potential service enhancements or modifications to meet the ever‐changing needs of the customer base.
• Serve as a technical liaison to the Sales and Applications Teams.
• Fulfill part order requests from various customers needing replacement parts in their existing systems.
• Coordinate troubleshoots and request support for a technician to be on site when necessary.
• Any other job duties as assigned.

• Minimum 3 years of related work experience in HVAC system design, installation and/or service.
• Mechanical/electrical knowledge required.
• Associate degree or Trade School Certificate in related field preferred but not required.
• Proficient in Microsoft Word and Excel.
• Must have superior customer service skills (i.e. excellent written and verbal communication skills, high emotional intelligence, positive attitude, and a service leadership philosophy).
• Able to demonstrate a high level of integrity, and a penchant for high quality.
• Must possess a strong work ethic and a high level of self‐accountability.
• Experience with AutoCAD, and ERP (SAP) systems desired.
• Troubleshooting basics for Allen‐Bradley VFD’s as well as basic understanding of ABB and
• Danfoss VFD troubleshooting a plus.
• Basic knowledge of Intelli‐Hood DCKV a plus.

• Ownership – Takes personal responsibility for their work, commitments, actions, and the results that follow.
• Customer Focus - Understands who their external and internal customers are and what they value. Meets and exceeds customer needs in a professional manner. Cultivates relationships that secure commitment and trust.
• Communication - Communicates clearly, concisely, and candidly with people at all levels of the organization in a timely and professional manner; avoids vagueness, ambiguity, and mixed messages.
• Building Collaborative Relationships - Cultivates trusting, respectful, professional relationships with colleagues and customers over time.
• Continuous Improvement - Continuously seeks to improve individual work, proactively seeking and acting on feedback. Develops better, faster, or less expensive ways to do things. Invests in personal learning and growth.
• Resourcefulness - Takes initiative to solve problems and achieve goals using available resources creatively and efficiently.

Salary : $60,000