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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>
me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here.
We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions : WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision : WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values : WE deliver unparalleled experiences through a culture of WE. WE >
me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks : Quick Reference
The purpose of the Head Teller position is to provide supervision to branch Teller staff. This role is responsible for ensuring high levels of member satisfaction, accurate member account records and sufficient cash and monetary instruments for branch operations.
Some degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues.
With no budgetary responsibilities, the Head Teller supervises the branch teller staff, coordinates records reconciliation, promotes Members 1st products and services / customer services by identifying members' needs, performs general branch operations and processing, and selects, develops, motivates and retains qualified staff.
This position has very limited supervision of work and prepares Teller work schedules, coaches and reviews Teller work for accuracy and compliance, fills the Teller role when needed and conducts daily balancing procedures.
In addition, the Head Teller educates members on products and services and trains Teller staff on sales techniques to do the same, prepares reports, monitors branch cash needs, participates in open and close branch procedures, assists in the selecting of qualified candidates and monitors individual Teller performance, provides coaching and fosters a teamwork environment.
The Head Teller is also cross-trained to provide a full range of new accounts, lending, account maintenance / review and support services.
This position may provide coverage, as needed for other departments and / or functions that are within the scope of this position.
EDUCATION :
General and business knowledge equivalent to a high school
EXPERIENCE :
3-5 years of retail, financial or customer service experience
SKILLS :
CORE COMPETENCIES :
WORKING CONDITIONS / PHYSICAL DEMANDS :
Last updated : 2024-05-24
Salary : $18
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