Office representative

Location : Hollywood, Florida

Hollywood, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.

An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary :

Performs receptionist, registration, and clerical duties associated with registering patient for outpatient services.

Responsibilities :

Verifies insurance benefits and obtains pre-certification / authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

Communicates with referring physician's office, clinical department(s), and / or other appropriate personnel to exchange necessary information and determine schedule.

Checks Incoming Referral work ques daily and contacts patients to schedule requested appointment.

Daily review and monitoring of physician / practice schedules keeping no-show rates low to ensure patient access.

Follow-up on reported issues and assist with service recovery.

Meet with patient or patient's caregiver to discuss appointment instructions, and discuss patient's concerns.

Round with patients in practice to ensure Excellent Patient Experience is met.

Ensure daily patient appointment reminder calls are complete. Appointment no-Shows are contacted and patients are rescheduled following practice guidelines.

Work through incoming departmental referral work queues daily.

Process medical record requests.

Activates of My Chart Accounts where appropriate. Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Competencies :

ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT ACCESS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VERIFYING INSURANCE

Education and Certification Requirements :

High School Diploma or Equivalent (Required)

Additional Job Information :

Complexity of Work : Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action. Required Work Experience : No prior work experience required.

Other Information : Proficient in basic computer skills and customer service experience preferred.

Working Conditions and Physical Requirements :

• Bending and Stooping 0%
• Climbing 0%
• Keyboard Entry 60%
• Kneeling 0%
• Lifting / Carrying Patients 35 Pounds or Greater 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient 0%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 0%
• Lifting or Carrying >

75 lbs Non-Patient 0%

• Pushing or Pulling 0 - 25 lbs Non-Patient 0%
• Pushing or Pulling 26 - 75 lbs Non-Patient 0%
• Pushing or Pulling >

75 lbs Non-Patient 0%

• Reaching 0%
• Repetitive Movement Foot / Leg 0%
• Repetitive Movement Hand / Arm 60%
• Running 0%
• Sitting 60%
• Squatting 0%
• Standing 60%
• Walking 60%
• Audible Speech 60%
• Hearing Acuity 60%
• Smelling Acuity 0%
• Taste Discrimination 0%
• Depth Perception 60%
• Distinguish Color 60%
• Seeing - Far 60%
• Seeing - Near 60%
• Bio hazardous Waste 40%
• Biological Hazards - Respiratory 40%
• Biological Hazards - Skin or Ingestion 40%
• Blood and / or Bodily Fluids 40%
• Communicable Diseases and / or Pathogens 40%
• Asbestos 0%
• Cytotoxic Chemicals 0%
• Dust 0%
• Gas / Vapors / Fumes 0%
• Hazardous Chemicals 0%
• Hazardous Medication 0%
• Latex 0%
• Computer Monitor 60%
• Domestic Animals 0%
• Extreme Heat / Cold 0%
• Fire Risk 0%
• Hazardous Noise 0%
• Heating Devices 0%
• Hypoxia 0%
• Laser / High Intensity Lights 0%
• Magnetic Fields 0%
• Moving Mechanical Parts 0%
• Needles / Sharp Objects 0%
• Potential Electric Shock 0%
• Potential for Physical Assault 0%
• Radiation 0%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 0%

Shift :

Primarily for office workers - not eligible for shift differential

Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers).

You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net

Last updated : 2024-06-16