What are the responsibilities and job description for the Computer Support Technician position at Menard, Inc?
Under the direction of the Manager of Distribution Center and Manufacturing Computer Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the Computer Hardware Support team. Installs, modifies, and makes minor repairs to company computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.
PRIMARY RESPONSIBILITIES:
- Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives
- Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer
- Ensure consistent implementation of processes including:
- Installation of new or replacement equipment
- De-installation of existing equipment
- Initial testing processes for boot-up and image load
- Enter commands and observe system functions to verify correct system operation
- Perform generic and basic tests on connectivity and application launches
- Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
- Instruct users in use of equipment, software, and manuals
- Recommend or perform remedial actions to correct problems and documents issues
- Coordinate activities with support desk, network services, or other information systems groups
- Replace defective or inadequate software packages
- Perform monthly preventive maintenance on all computer equipment at supported locations
- Develop and implement ways to continuously improve support locations
- Provide updates, status, and completion information to manager, team lead and/or Team Members, via voicemail, email, or in-person communication
- Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits paperwork on a timely basis to department management
- Travels daily to remote locations to perform prescribed installations and preventative maintenance on assigned equipment. Remote locations include Menards stores within a 2 hour drive from the Plano DC site.
- Routinely works aloft on ladders with hand tools and test sets
- Conduct routine inventory, warehouse, shipping, and receiving duties
- Follow established company policies regarding the safekeeping and security of equipment under repair
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