General Manager

POSITION: Café General Manager

CLASSIFICATION​:  Exempt

REPORTING RELATIONSHIPS:

• Reports to the District Manager

• Direct Reports: Shift Leads, Baristas, and Food Prep Positions

Position Summary 

The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café. 

 Compensation

• Competitive Hourly Wage
• 100% Employer Covered Premium Medical Insurance 
• (for full-time employees working over 30 hours per week after 60 days of employment)
• Group Dental & Vision Insurance Plans Available
• Employer Covered Life Insurance Premium
• Flexible Spending Account (FSA) - Healthcare, Commuter and Dependent Day Care
• Employee Assistance Program (EAP) - Physical and Mental Health, Financial and Legal Coaching available at no cost to the employee
• 8 Equator observed holidays per year for eligible employees (including Martin Luther King Jr. Day and Juneteenth)
• 1 paid volunteer day per year
• Paid Time Off for voting on Election Day
• Paid Time Off
• 401K - Employees who complete 6 months of service and are over the age of 21 are eligible to enroll in the 401k plan. Equator matches employee contributions up to 4%.
• Free coffee

Key Responsibilities

• Sets a standard of conscientiously hiring, training, developing, and retaining employees

• Continuously develop self and team

• Inspires and creates a positive environment 

• Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings 

• Create timely and complete schedules, taking the business and employees needs into consideration

• Completes payroll accurately and submits it within the proper time frame

• Models hospitality and is in service to the customer

• Acts to resolve customer concerns and is always looking for ways to make the experience better 

• Monitors, coaches, and encourages team members to exceed the customer’s expectations through the team’s execution of the operations, processes, recipes, and knowledge

• Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers

• Completes required inventories and accurate ordering in the proper time frame 

• Manage the store’s financial performance and costs to include accurate cash controls and product ordering 

• Completes the weekly financial corporate requirements accurately and in a timely manner

• Is relentless in finding ways to drive sales and create new customers

• Monitors Key Performance Indicators and is always looking for areas to improve 

Qualifications and Requirements

• Demonstrates a passion for coffee and inspires it in others

• Management experience in specialty coffee, retail, hospitality, and/or customer service is required 

• Experience managing a profitable & operationally sound single café/restaurant preferred 

• Must maintain current state-issued SERVSafe Manager Certificate

• Experience recruiting, hiring, and managing staff 

• Strong leadership skills with professional maturity  

• Proven ability to understand and execute an organization’s goals and objectives

• Enjoys working on a team and collaborating as a team player 

• Leadership, relationship, team building, and conflict management skills 

• Excellent interpersonal and communication skills - both oral and written 

• Must be able to exercise independent judgment and decision-making skills

• Ability to work in a fast-paced environment, manage competing priorities and meet deadlines 

• Experience reviewing financial reports and meeting budgets 

• Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays 

• Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment 

• Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills 

• Minimum High School or GED 

Compensation will be commensurate with experience.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. 

Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.