What are the responsibilities and job description for the Outreach Coordinator position at Mental Health Resources?
Job Description
Job Description
Outreach Coordinator SNBC (Standard Needs Basic Care)
4-Day Work Week Option Available
$2,000 SIGNING BONUS
Location : St. Paul
Starting Pay : $55,068 Base Salary with potential increases depending on education and experience.
Mental Health Resources, Inc. is an Equal Employment Opportunity / Affirmative Action employer. We embrace diversity and inclusion and take a person-centered care approach to the population we serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
See what employees have to say about working at MHR!
www.mhresources.org / careers
Position Purpose : This position is responsible for providing outreach and engagement phone calls and letters to UCare Connect and UCare Connect plus Medicare members to offer Care Coordinator services.
Daily responsibilities include telephonic outreach, written correspondence, documenting and tracking outreach and providing support to the SNBC UCare Connect and UCare Connect Plus Medicare team.
The position is responsible for providing telephonic Health Risk Assessments as requested and Transitions of Care as assigned.
Other duties may include processing paperwork, faxing, data entry, internal and external customer service, maintaining case files, updating information, interviewing clients and additional opportunities as assigned.
A few of the benefits offered by MHR :
- Intensive two-week initial orientation program AND on-going in-house training program.
- iPhone, laptop computer, and Wi-Fi provided for all community-based staff.
- Health insurance (including family health coverage) with employee costs in the top 6% of most affordable health care options.
Competitive dental insurance.
- Automatic enrollment in retirement plan after 1 year with a 3% employer contribution.
- 9 paid holidays and 18 days accrued PTO during your first year.
- Annual merit-based salary increases.
- Schedule primarily Monday-Friday day hours.
- MHR is committed to working towards racial equity and combating racism.
- MHR is a tobacco free workplace promoting health & wellness for the individuals we serve and our employees.
Main Duties and Responsibilities :
- Manage a roster of UCare Connect and Connect members who are currently inactive and ensure outreach is completed within established timelines.
- Monitor activity on assigned roster and respond to notifications of activity, including but not limited to transitions of care, requests for care coordination and provide annual outreach to engage the member in care coordination.
- Provide multiple attempts in multiple forms as required to members 60 days prior to their annual Health Risk Assessment / Refusal date.
- Document all outreach attempts, engagement, and transitions of care updates in the Electronic Medical Record.
- Communicate with collateral contacts to assist in reaching members during times of transitions of care and annual reassessment outreach.
- Provide a person-centered, welcoming approach to encourage members to engage in care coordination services.
- Work collaboratively with Team Leader to monitor timelines for engagement and Health Risk Assessments / Refusals.
- Additional responsibilities include, but are not limited to faxing, answering phones, emailing, and using a copier and postage meter.
Minimum Education and Experience :
- Four-year degree a behavioral science or related field and at least 2,000 hours of experience providing services to individuals with a mental illness or substance use disorder.
- Preferred Minnesota social work license in good standing.
- At least two years of experience in administrative / office support or phone outreach position.
PI237452175
Salary : $55,068
