Mentis Group is looking for a friendly and detail-oriented individual to add to our team of superstars as our Junior Onsite IT Technician. This position will be a “face of Mentis”… the best candidate will be a personable, presentable and confident presence with a strong desire to complete tasks with accuracy and efficiency. Team players, only.
As a Managed Service Provider (MSP), Mentis Group supports the IT environments of multiple small to medium-size businesses (SMBs). The environments can vary in terms of size and complexity. As such, the pace and demands can maintain a high level. While this position does not require extensive technical skills, a familiarity and comfort with business-grade computers and peripherals is needed. Likewise, a basic understanding of IT environments is helpful i.e., how servers (on premise and/or cloud hosted), network devices (firewalls, switches, wireless, etc.), workstations and users accounts integrate into an IT environment.
Job Requirements:
- Minimum of 6 months of hands-on IT-related work (formal education and/or certifications a plus)
- Highly proficient with Windows-based desktops, laptops and mobile devices. Familiarity with Dell and Lenovo hardware and docking stations is desirable. Familiarity with Apple and Android devices is also plus.
- Ability and willingness to individually lift up to 30lbs as needed.
- Legal authorization to work in the U.S.
- Current Texas Driver’s License
- Well-maintained and insured personal automobile… preferably with a trunk and/or secured space for storage a small amount of hardware, tools, etc.
Attributes Required
- Incredibly high attention to detail and willingness to adhere to checklists … this is the heart of the role!
- Personable, presentable and confident presence with our clients
- Absolute dedication to a superior client experience and positive attitude
- Strong commitment to adhering to process and procedures
- Articulate in both verbal and written communications, internally and with clients (sometimes, very senior level)
Job Responsibilities
- Stage and prepare computers for remote automated build or onsite manual build via checklist
- Assist with final data migration of built computers and position workstation including computer setup, peripheral setup and cable management
- Relocate hardware such as workstations, printers, etc.
- Provide “boots on the ground” for remote Engineers… this will an opportunity to learn more about IT!
Other Considerations
- This position reports to the Service Team Lead and is intended to be a full-time position (with standard benefits to be discussed).
- Work hours will be variable between 7AM – 6PM Monday thru Friday. The Service Coordinator will manage schedule on a daily basis (due to open requests) with a daily target of 8 hours per day, 40 hours per week.
- This position is 100% mobile and/or at client site. If there are gaps in schedule, the position will work out of the Mentis office located in north Dallas (75 and 635 area). Travel time to/from Mentis office and Client site is included. Personal home proximity to Mentis office may be differentiator.
- You will be reimbursed for mileage (at then current IRS rate), parking and tolls on a monthly basis.
- Upon applying, you may be requested to complete a variety of questionnaires to measure skills, business acumen, personality and capability for growth. Upon extension of offer, you may be requested to complete a background check… employment with Mentis is depended on a “clear” run.
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Weekdays
Experience:
- IT support: 1 year (Required)
Work Location: In person