Quality and Compliance Manager

Quality and Compliance Manager

Salary: Commensurate with skills and experience

Reports to: Director, Quality and Compliance, Americas

Location: Flexible within the US, Canada, and Mexico

Overview

Directly responsible for auditing and reporting compliance to the safety and security directives of Menzies Aviation and its airline customer group. The Regional auditor will assess and communicate levels of safety, security, and operational programs for all services provided by Menzies Aviation.

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees. Similarly, Menzies’ employees have an obligation to assist in maintaining a safe work environment via the following principles:

• Ensure that they work safely in accordance with company policy and procedures.
• Report safety incidents, risks or safety concerns using the Safety Management System (SMS) reporting system.
• Recognize opportunities to contribute to the continuous improvement of safety and its management.
• Stay current with information and knowledge relevant to performing their duties safely.

Main duties and accountabilities

• Responsible for auditing all services provided by Menzies Aviation (including but not limited to ramp, passenger service, cargo acceptance and handling, fueling, and de-icing)
• Issue audit reports in a timely manner
• Coordinate audit schedules with stations and other auditors to ensure adherence to the audit plan developed by the Director of Quality Assurance and Compliance
• Evaluate without bias and solely on defined standards.
• Provide feedback on the Quality Program based upon experience and field work.
• Assist the Director of QA & Compliance with audit follow-up.
• Perform other duties that may be assigned.

Leads, Supervisors, and Managers have the following safety-related responsibilities:

• Participate as a key member of the network risk management team promoting & driving the ‘Safety First’ culture – to include exercising Stop Work Authority (SWA) as necessary to prevent unsafe conditions or acts.
• Lead by example and immediately correct at-risk behaviors of staff; and provide on-the-spot training and coaching, as required.
• Ensure the cascade of relevant Safety information to staff via daily shift briefings.
• Implement the MA Safety Management System (SMS) within their area of control and encourage the engagement of their staff in the safety management processes.
• Be familiar with all aspects of the local Emergency Response Plan/Local Contingency Plan
• Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training.
• Ensure that equipment is properly inspected before use; and that unsafe equipment is properly removed from service (via Red Tag and/or Lockout/Tagout procedures).
• Actively promote Menzies’ Fair & Just reporting culture at all levels of the business.
• Assume responsibility for reporting incidents and accidents into MORSE; and participate in required investigations and implementation of corrective actions.
• Maintain focus on operational procedures to ensure changing risks are addressed (via written and dynamic Risk Assessments) and safe working practices developed and adopted (via documented Local Operating Procedures and Training).
• Complete routine performance assessments of people, processes, and facilities/equipment using the SMART tool.

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience:

• High school diploma or equivalent with at least five years of experience in airline or air cargo operations preferably with background in ground handling, fueling, cargo and/or de-icing.
• Must be able to pass all necessary employment testing, including background, drug test, and certified copy of DMV Record in good standing.
• Ability to effectively communicate verbally and in writing to all levels of employee groups up to and including senior management.
• Must always possess a valid driver’s license and passport.
• Ability to travel extensively throughout the Americas region, including international travel (roughly 50-70% travel required)
• Experience with auditing, airline safety or airline/airport operational management required.
• Able to provide professional coaching and training for operational personnel.
• Must be flexible to work weekends on occasion (including flying to audit destinations)
• Must be self-motivated, disciplined and have excellent interpersonal skills.
• Excellent interpersonal and vendor management skills with the ability to communicate with people at different levels and from different geographical and ethnic cultures.
• Experience of working in a busy, sometimes high-pressure environment.
• Experience of dealing with work of a confidential and sensitive nature.
• PC (Word, Excel, PowerPoint) literate to a proficient level.

Candidate requirements

• Fluent in both written & spoken English. Ability to speak and write in Spanish is preferred.
• Enthusiastic, self-motivated, and disciplined
• Flexible hours based on the needs of the company (may require work outside of regular business hours)
• This position can be remote or based at the corporate office near DFW airport. If remote, the candidate must live near a hub airport that will allow for ease of travel throughout the region

Salary: Commensurate with skills and experience