Operations Specialist - Sales Support

Location(s)

Details

The Operations Specialist - Sales Support person will be responsible for the administration and support of our Sales incentives and contests. This role will handle agency enrollments, customer service support, troubleshooting, reward payments and W9 processing. The mission of the Sales Enablement team is to increase sales performance by improving efficiency and productivity, with the objective of growing sales revenue.

The mission of the Sales Enablement team is to increase sales performance by improving efficiency and productivity, with the objective of growing sales revenue. This role contributes to this team by being a strong contributor to the effectiveness all agency incentives. 

Position Responsibilities

• Responsible for the administration and support of multiple Sales incentive programs.
• Strong organization skills and attention to detail are vital in handling programs that are running simultaneously.
• Responsible for maintaining and retaining all historical incentive information for future planning inquiries and efforts.
• This position will act as the main point of contact for all incentive inquiries.
• This may require answering a high volume of phone calls and emails.
• Must provide excellent customer service for all our internal and external customers.
• Responsible for quickly troubleshooting and responding to questions.
• Must be able analyze call logs and identify common trends and underlying problems. 
• Must be able to assess value and need and prioritize tasks accordingly.
• Must be an excellent written and verbal communicator. Ability to communicate in a clear and concise manner.
• Will be work closely with Sales leaders and representatives in the planning and tracking of incentives.
• Must be comfortable in communicating and explaining technical issues if they arise.
• Perform all other duties and responsibilities as assigned by leadership.

Position Qualifications

• 2+ years of professional customer service experience required
• 1+ years Insurance experience preferred
• College degree desired but not required

• Highly skilled and effective at time management   
• Ability to multitask  
• Excellent communication and collaboration skills
• Must be a highly motivated, independent worker
• Should possess and demonstrate critical thinking skills and be a logical problem solver
• Must be proficient in Microsoft Office
• Flexibility – ability to shift work assignments, break times, lunch times, etc., to support the needs of the business

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