What are the responsibilities and job description for the Customer Service Representative position at Mercedes Scientific?
Mercedes Scientific is a mid-sized, second generation, family-owned national laboratory and medical products distributor located in Lakewood Ranch, FL; an easy commute from both Sarasota and Manatee counties. We pride ourselves on providing an employee driven culture that includes many benefits over and above competitive salaries, including a generous contribution to employee health insurance, paid time off, match to your 401K and more! Mercedes Scientific is dog friendly.
Employees can bring their dogs to work! Please don’t apply if you are allergic to or uncomfortable with dogs.
Work hours are Monday through Friday, available shift is 9:30-6:00 pm. Our current policy allows for a hybrid schedule, working remotely 2 days a week, after 6 months of employment with no performance issues. However, this policy can be amended at any time based on business needs.
We are seeking an experienced and driven Customer Service Representative to join our dynamic team. The ideal candidate will have a strong background in customer service, excellent communication and critical thinking skills, with the ability to handle complex customer inquiries. This role requires a proactive approach to problem-solving and a commitment to providing top-tier customer support to our valued customers.
Qualifications:
- Working Excel and Outlook knowledge a must
- Typing Skills – min 40wpm.
- Excellent verbal, written, and analytical skills.
- Experience with Zendesk or other customer service ticketing software preferred.
Requirements:
- High level of attention to detail, strong organizational skills and ability to manage multiple tasks simultaneously.
- Ability to handle customer interactions in a professional manner
- Ability to manage tasks autonomously and contribute effectively in a team environment.
- Ability to use internet resources to research and verify information.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Flexible schedule
- Referral program
Shift:
- Day shift
Ability to Commute:
- Bradenton, FL 34211 (Required)
Work Location: Hybrid remote in Bradenton, FL 34211
Salary : $19 - $21