What are the responsibilities and job description for the Customer Service Specialist position at Mercer-Zimmerman Inc Structura Inc?
Are you a problem solver? Have a passion for customer satisfaction and an eagle eye for detail?
Mercer-Zimmerman, Inc., a leading commercial lighting manufacturers’ sales agency, is looking for the right candidate to fill a Customer Service Specialist role in our Omaha office.
What you’ll be doing…
- Managing new project orders received from electrical distributors to ensure orders match what was quoted and are entered with accuracy.
- Providing front-line phone support to address order questions (such as availability, pricing, ship dates) and general company information.
- Addressing order issues - communicating with customers and manufacturers to ensure issues are resolved in a timely and efficient manner.
We are looking for someone who offers…
- Exceptional Time Management skills – ability to effectively manage multiple simultaneous projects/priorities.
- An eye for detail - a focus on accuracy.
- Phenomenal communication and customer satisfaction skills.
- A collaborative spirit - appreciation for the team approach.
- The ability to anticipate problems before they happen and act accordingly.
- Initiative - someone who is self-motivated and has a passion for problem-solving.
- Accountability – someone who takes ownership of their work.
- Computer proficiency and experience with Microsoft Office. A strong comfort level with entering orders into industry specific software and accessing information from the same program.
- A High School Diploma. A college degree is a plus.
- Bonus points if you are familiar with the construction industry.
We look forward to hearing from you!
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