Workflow Manager

We are looking for a Workflow Manager to support the North American Career Products Analytics team. A successful candidate will control the workflow and provide client development and technical administration support.

Job Responsibilities:

• Work together with team members, team leaders and managers to ensure a smooth workflow for the teams
• Establish and oversee the management of the team’s email inbox and project inquires
• Ensure various project management platforms are up-to-date
• Monitor and coordinate the daily activities and assigns new projects to team members
• Collaborate daily with team members, managers and the Career Products Analytics Leader
• Respond to ad hoc client queries and proactively identifying up-sale opportunities. Then aligns opportunities to the appropriate team member or team.
• Use independent judgement to escalate advanced/more complex issues to appropriate team leader or manager
• Deal with technical aspects of client queries and helping / assisting the team members
• Partner with team members to prepare quotes, draft Project Initiation Forms (PIFs), Statement of Works (SOWs), and Engagement Letters (ELs)
• Review Non-disclosure Agreements (NDAs); collaborating with internal legal and vendor legal departments when applicable
• Respond quickly (within 1-business day) to new leads to ensure timely responses for prospective clients, both internally and externally
• Assist with marketing initiatives to drive new leads and/or new services
• Assist with creating a learning & development curriculum for new colleagues
• Participate in regular webinars, classes and training sessions to expand your knowledge and expertise
• Other duties as needed and requested

Qualifications:

• Bachelor’s degree
• Thorough understanding of Mercer’s products and services
• Excellent organization and time management skills
• The ability to adjust and re-prioritize tasks on a routine basis
• A sense of urgency for task deliverables
• Excellent communication and interpersonal skills, both verbal and written
• A high attention to detail and accuracy with the ability to adjust quickly to new technology
• Ability to collaborate effectively in a team environment
• Proficiency with Microsoft Office Applications (Excel, Access, Word, Outlook)
• General understanding of compensation theory and practice (typically acquired through CCP coursework of the American Compensation Association and/or through on-the-job training)
• Ability to maintain a high level of confidentiality of client information
• Flexibility and ability to deal with complex corporate structures
• Strong analytical, research and problem solving skills