Digital Sampling Manager

Job Description

This role is a member of the Strategic Sampling Operations, which is part of the fast paced and collaborative Sales Operations team. 

This individual will report to an Associate Director and be fully responsible and accountable for the strategy and execution of our Company’s digital sampling capabilities for the field and customers operations to support the U.S. Market.   This critical role includes, but is not limited to, development and deployment of digital sampling capabilities and programs, multiple vendor relationships and management, resource development and training, analytics, and continuous innovation and improvement.  The strategic role ensures digital innovation in a “white space” role using data and field/customer insights to guide and inform decisions.  The role includes continuous development and enhancement of field and customer resources to streamline sampling process and operations.  Including, but not limited to the following:

• The Partnering with Brand Marketing, Sales, and IDN teams to develop and execute their individualized customer strategies utilizing current data and market trends to help the brand team design an eSampling strategy. Once approved, the Sr. Specialist is also responsible for the execution of this capability through all channels (i.e. FAST, our Company's Connect, online channels).

• Managing vendors around logistics, approvals, and compliance in the development of resources supporting Marketing or Field Sales through detailed project management plans.  The Sr. Specialist will also hold the vendor accountable to timelines and accurate reporting on the performance of all aspects of eSampling capabilities and projects. 

• Serving as the lead and managing multiple Sampling Solutions including FAST (field remote sampling tool), our Company's Connect, and digital online Sampling channels present within the U.S. Market.  Requiring collaboration, communication, and training to our Sales leadership and Field Representatives. 

The successful candidate will develop an in-depth understanding of the marketing strategy for the brands they support and a high-degree of leadership with a strong sense of urgency, credibility and confidence.   Key stakeholders are but not limited to: Marketing; Sales Leadership, Commercial Legal and Compliance.  Lastly, the successful candidate will understand end to end sampling operations with a continuous improvement mindset.

Required Experience and Skills:

• Excellent interpersonal, written and verbal communication as well as strong presentation skills and an ability to build relationships with stakeholders, understand business strategy and execute to achieve business goals.

• Project Management

• Operations and process flow mindset

• Demonstrated strategic/critical thinking, self-motivated, and able to lead in ambiguous spaces without authority.

• An ability to act with minimal supervision, prioritize activities and manage multiple tasks within deadlines.

• Strong digital tool/channel proficiency as well as detailed knowledge of Excel, Power Point and Word.

• Ability to thrive in a fast-paced environment.

Preferred Experience and Skills:

• Vendor management

• Promomats/PRT Experience

• Supply Chain

• SAP

• Experience in Sales, Sales Operations or related functions in the pharmaceutical, biotech or related industries.

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.  

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

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Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R190001