What are the responsibilities and job description for the Medical Receptionist position at Mercy Medical Center?
Overview
The Patient Service Associate is responsible for greeting patients at the Welcome Desk with a Mercy Ambassador mentality including but not limited to directing patients to any area within the site, checking patients in for lab or potentially their visit, confirming appt information, working pre-registration for upcoming clinic, problem solving for kiosk users, assisting patients with mobility issues (wheelchair transport), assisting walk-in requests, triaging patients as necessary.
The Patient Service Associate is also responsible for all front desk operations, which include, but are not limited to:
- Scheduling patients
- Answering phones
- Scanning medical records
- Triage patient phone calls for severity/importance
- Collection of insurance information and verification or benefits
- Charge entry and payment posting.
Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.
Qualifications
- Education: High School Diploma or GED
- Previous experience in a Medical Office is preferred but not required
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees
- Adapt to the changing needs of the organization, its patients and the market
- Actively contribute to a positive, congenial working environment
- Actively contribute to enhancing patient experience
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.