What are the responsibilities and job description for the Communications Representative position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
Provides assistance to physicians, patients, family members, staff of Mercy and the general public through the correct, expedient, and courteous transferring of calls, overhead paging, or beeper communications. Provides patient location information within HIPPA guidelines, as well as answers specific hospital inquiries and locating resources for additional information. Assist in the performance of locating medical teams for emergency procedures, according to department protocols and other services requested. Receives calls and dispatches Security officers for routine and emergency calls. Uses two way radio to reach Security, Facilities Management and Housekeeping departments. Contacts on call personnel at the request of Nurse or Department Manager. Monitors hospital alarms and reports any activity to proper authorities per departmental protocols. The Customer Reps must be able to sit at the computer for long periods of time. Reports to the Communications Supervisor.
Qualifications:
- Experience: 2 years of customer service experience preferred
- Preferred Education: High School Diploma or equivalent
- Other: Able to type 40 words per minute and effectively navigate several computer software systems
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Office Assistant, Administrative, Clerical, Assistant
