What are the responsibilities and job description for the Unit Secretary | PT Nights | Birth Center position at MercyOne?
POSITION PURPOSE:
The Unit Secretary is a member of the MercyOne Medical Center healthcare team and performs clerical and receptionist duties under the direction and supervision of the Clinical Director. The Unit Secretary transcribes physician orders; performs order entry on the computer; schedules diagnostic tests and therapies for patients; assembles admission and discharge charts and maintains patient medical records; completes documentation for billing, answers telephone calls, provides routine approved information via telephone and in person and relays other calls and messages to appropriate staff. The Unit Secretary demonstrates professional behavior consistent with the Mission of MercyOne, the Vision of Patient Care Services, evidence-based standards of care, and established policies and procedures.
POSITION EXPECTATIONS:
Carry out the MercyOne Medical Center Mission & Values and the Vision of Patient Care Services. Always respect the rights of an individual or group. Respect the confidentiality of an individual or group, unless obligated to disclose under proper authorization or legal compulsion. Continuously seek out opportunities to improve the quality of patient care delivery through innovative and creative problem solving. Support and participate in shared leadership and interdisciplinary decision-making. Demonstrate ethical conduct and practice consistent with the Code of Ethics for Nurses with Interpretive Statements (2001). Contribute to the positive image of nursing and enhance the magnetic culture of the organization by modeling professional behavior both in the organization and in the community. Exhibit “caring principles” as outlined in MercyOne Medical Center’s Professional Model of Care—Caring Model. Personally adhere to the MercyOne Medical Center Citizenship Standards and Customer Service Standards. Seek feedback concerning one’s own performance.
REPORTING RELATIONSHIP:
MercyOne Medical Center supports a shared leadership philosophy, and therefore the nursing organization reflects a flat structure. The Unit Secretary reports to a Supervisor or Clinical Director, who in turn reports to the Vice President of Patient Care Services/Chief Nursing Officer. No subordinates formally report to this position, but the incumbent may serve as a mentor to other nursing staff.
UNIT SECRETARY DUTIES AND RESPONSIBILITIES:
Effectively utilize written and oral communication. Write legibly. Be assertive when necessary and as appropriate. Able to function with frequent interruptions. Possess organizational skills. Display effective communication with a polite, compassionate, caring attitude, and demonstrate responsiveness to needs of patients and families consistent with the Caring Model Principles. Function as a receptionist for the nursing unit by screening and routing incoming calls and visitors. Communicates routine information to patients and visitors. Transcribe physician’s orders, perform computer activities, and maintain equipment in proper working order. Maintain the cleanliness of the unit, ordering and stocking appropriate inventory of departmental supplies, setting up rooms for new patients, and other activities. Demonstrate specific customer focused behaviors and promote customer satisfaction consistent with the MercyOne Customer Service Standards. Perform clerical duties including assembling charts, and compiling reports and records. Promote and establish effective relationships within the department, with other departments, physicians, and with hospital guests and clients. Take an active role in enhancing abilities to carry out job functions through professional/job related growth and development. Provide physical, emotional, and spiritual support to the patient/family with respect to age specific and culturally sensitive needs as described in the department’s scope of service. Meet core nursing competency requirements and unit-specific competencies upon hire and annually, as appropriate to job role.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
In an 8 or 12 hour day, the employee may be required to sit a minimum of 6 hours, stand for 1 hour, and walk for 1 hour. Employee’s job requires occasional (6-11% of work time) squatting, crawling, crouching, kneeling, and balancing, frequent bending/stooping, and reaching above shoulder level, and pushing/pulling. Job requires the frequent use of hands for simple and firm grasping and fine manipulating. Job requires lifting and carrying frequent (21-50% of work time) 11-24 lbs., and occasionally (6-10% of work time) up to 50 lbs. without assistance. May be exposed to marked changed in temperature and humidity, infectious diseases, hazardous waste, and chemicals. Must be able to see at a near visual acuity level. Must be able to speak. Must be able to hear speech.
MINIMUM EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED:
The Unit Secretary is a high school graduate or equivalent. Previous clerical and computer experience is desired. Knowledge of medical terminology preferred.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
