What are the responsibilities and job description for the Program Success Manager position at Merit America?
Role Overview
The Program Success Manager & Career Coach (PSM & CC) holds a variety of responsibilities related to cohort-based program management within a career track (e.g., IT Support, Java Development, Data Analytics). The role is primarily focused on coaching learners - a major driver of our program success - and is ideal for those seeking to make a meaningful direct impact on the careers and lives of underserved members of our country. The PSM & CC plans and delivers career coaching and facilitates professional skill development through personalized coaching sessions in addition to cohort-wide and small group programming to ensure participants are job-ready post-graduation.
Responsibilities
- Plan and deliver career coaching and professional skill development through personalized coaching sessions, in addition to cohort-wide and small group programming, to ensure participants are job-ready post-graduation.
- Monitor learners’ progress in online courses through an online portal and proactively reach out to offer support when learners are struggling
- Build a positive and supportive cohort culture through ongoing communication via Slack, e-mail, and events
- Identify and analyze opportunities and challenges affecting learners and serve as the point person to curate and share information on learners’ behalf.
- Capture program insight and learnings and implement adjustments to improve the program and learner experience
- Design and implement workshops, training programs, activities, and guest speakers complementing core program events (e.g., mock interviews) for learners to support their career development
Skills/Qualifications
We know that women and people of color are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies.
- Strong knowledge of professional skills such as resume & cover letter writing, interviewing, communicating professionally, etc., including interest and previous experience with career coaching, tutoring, education, counseling, youth development, non-profits, or other mission-driven work
- Able to provide personalized support to meet individual learner needs
- Strong interpersonal and communication skills
- Desire to work directly with underserved populations; outstanding ability to understand and empathize with people of diverse backgrounds
- Able to step up and run autonomously in ambiguous, quickly changing environments
- Exceptional operational and organizational skills, and the ability to manage your own schedule and balance multiple demands
- Experience with Salesforce or other CRM platforms
- Proficient with Google workspace (Google sheets, docs, etc)
- Experience leading/presenting to large groups of people in the virtual setting
- Commitment to lifelong learning and ongoing personal and professional development
- Prior experience in workforce development, edTech, or equivalent training programs
Details/Logistics
- This position is fulltime
- The annual salary for this role is $65,000
- This is a remote position