Eligibility Supervisor - DHS

Mesa County Department of Human Services is a forward-thinking agency that has over 300 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding.

 
Our Mission:  
The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stabilization and opportunity for meaningful employment.  

Our Values:  
Mesa County Department of Human Services values represent our behavioral anchors for how we conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork  

Our Vision:  
The Vision for Mesa County Department of Human Services is a coordinated, collaborative, respected  partner in a healthy, safe, interconnected community where the basic needs of citizens are met in an  environment of independence and dignity.  

Our Mission:  
The Mission of the Mesa County Department of Human Services is to help individuals and families  achieve safety, stabilization and opportunity for meaningful employment.  

Our Values:  
Mesa County Department of Human Services values represent our behavioral anchors for how we  conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork  

JOB SUMMARY:  
Responsible primarily for supervision of staff who assess the eligibility of an individual or family's needs  while maintaining compliance with federal, state, and agency rules and regulations. Position manages  specific aspects of the Health First Colorado Program (Medicaid), Supplemental Nutrition Assistance  Program (SNAP), Colorado Works (TANF), and/or Adult  Financial Assistance programs, including customer service and outreach. Provides leadership, instruction,  motivation, coaching, and evaluation and ensures the effective and efficient operation within the team and  the agency. Pursues opportunities to improve services, resolve identified problems, and provide program  education, creating understanding with clients and others in the community.  

ESSENTIAL JOB FUNCTIONS:  

(The following duty statements are illustrative of the essential functions of the job and do not include other  non-essential or marginal duties that may be required. Mesa County reserves the right to modify or  change the duties or essential functions of this job at any time. All responsibilities may not be performed  by all incumbents.)

Supervises daily operations of team, including establishing caseloads and schedules, monitoring  appointments and deadlines, and related tasks; reviews and revises work flow anticipating changes in  clientele, staff coverage, regulations, procedures, studies; analyzes various reports. Assigns work and  special duties to staff in order to meet priorities.  

Utilizes automated systems and reports to collect data, monitor and evaluate systematically the quality  and timeliness of services offered. Evaluates findings to detect trends that may lead to improvement of  service provision.  

Ensures timeliness and accuracy of staff performance in compliance with all criteria and guidelines and  establishes standards for quality and quantity of work based on experience of worker.  

Reviews cases upon completion for accuracy and compliance with standards and identifies patterns of  training needed. Observes staff work in progress on a daily basis.   

Meets with staff on a regular basis to coach, motivate, convey information, interpret rules and regulations,  policies, and procedures and to give instructions either verbally or in writing.  

Establishes staff performance plans and individual outcome goals; evaluates progress by performance  ratings and makes recommendations to correct problems or improve performance. Provides appropriate  staff rewards and recognitions.  

Creates an environment where staff are motivated and empowered to achieve success. Regularly  encourages professional development activities.  

Assists in interviewing, hiring, and training new employees; approves, limits, or denies leave requests;  processes recommendations for promotions, transfers, or dismissals of team staff.  

Participates in team meetings, State and County sponsored trainings, monthly CBMS trainings, and other  activities as required to improve and enhance job performance.  

Reviews needs of unit and makes recommendations regarding changes in staff and equipment  requirements.  

Works with the Division Director/Manager in overseeing special projects or new initiatives for the Division.  

Establishes and maintains a collaborative relationship with supervisors and staff of other agency teams  and Divisions to assure the delivery of accurate and efficient agency services and to support meaningful  customer outcomes.  

Dedicated to leading others through accountability and responsibility, along with nurturing an  organizational culture based on trust and integrity.  

Communicates and listens effectively with all stakeholders to foster a transparent workplace based on  open, honest, and respectful practices.  

Responds to inquiries and requests for information from clients and the public both verbally and in writing.   Investigates complaints and responds either verbally or in writing.  

Serves as Dispute Resolution Conference Officer prior to State Appeals.   

Performs paralegal level fraud detection and prevention and may assist in criminal investigations for and  testify in court.  

Participates in State Department Quality Assurance and Management Evaluation Reviews. 

Oral and written communications must be clear and effective.  

Performs other related duties as assigned.  

MINIMUM QUALIFICATIONS REQUIRED:  

Education and Experience:  

High school diploma or equivalent and three (3) years of related experience.  

Any combination of education, training and experience which provides the knowledge, skills and abilities  required for the job.  

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:  

• A seniority system that rewards employees based on length of employment.
• A merit system that rewards employees for exceptional job performance.
• Education, training, or experience to the extent that they are reasonably related to the work in question.
• Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts
• Travel, if the travel is a regular and necessary condition of the work performed

• Medical
• Dental
• Vision
• Retirement
• Paid Sick and Vacation Leave
• Life insurance
• Long term disability 

Salary : $5,372 - $6,136