Store Manager

Effective December 2023
Store Manager

Position Title: Store Manager
Department: Tribal Store
Employment Status: Exempt Grade: E1
Opening date: December 5, 2023 Closing date: Open until filled

Job Summary
Manages retail store and supervises all employees necessary to achieve the financial, operational, and guest
service expectations.

Operates cash register and performs currency transactions.

This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found
or assigned to this position.

Duties and Responsibilities 

Improves staff effectiveness by hiring, counseling, training and recommending disciplinary action for
employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner. 

Ensures appropriate staffing levels based on efficiency and cost effectiveness; yet, maintaining
operational requirements as dictated by internal controls and management. 

Develops weekly staffing schedule and daily assignments to employees. 
Prepares and operates annual budgets for stock, merchandise and inventory. Orders products and

supplies. 
Practices sound security measures at all times while securing money, records, information and

equipment. 
Reconciles, balances and counts cash drawers and receipts at beginning and end of shift; prepares

deposits. 
Responsible for store sales records, supervision of sales clerks and proper handling of cash receipts and

records of sales transactions. 
Provides customer service related assistance, such as assisting customers with selection and/or

purchase, and handling exchanges. 
Conducts monthly inventory of store merchandise. 
Ascertains that the merchandise in the Gift Shop is accurately inventoried and displayed to its’ best

advantage. 
Responds to special requests of customers, as well as customer complaints and inquiries in a calm,

prompt and courteous manner. 
Analyze and measure business trends; develop and implement plans to maximize sales and meet or

exceed goals and objectives. 
Builds and maintains strong supplier and vendor relationships. 
Forecasts sales and strategizes how to meet/exceed sales goals. 
Controls shrink, expenses and payroll. 
Ensures maximum level of customer service and satisfaction in the store.

MESCALERO APACHE TRIBE
Job Announcement

Effective December 2023
Store Manager 

Ensures safety and security of store, employees and customers including operation of panic button,
access codes, safe combinations, completion of employee and customer injury reports, security
investigations and monitoring video surveillance. 

Performs cashiering duties as needed. 
Performs other duties as assigned.

Minimum Qualifications 
Associates Degree or higher in Business related field. 
Five years customer service, cash handling and store experience. 
3 years in a lead or supervisory capacity. 
Must have good mathematical skills. 
Must have a valid NM Driver’s License. 
Must have dependable and reliable transportation. 
Must have strong computer skills. 
Must be willing to work an evenings, weekends and holidays. 
Must successfully pass a pre-employment drug/alcohol screen and background investigation.

Tribal preference and Native American Indian preference shall apply to all positions.

Knowledge, Skills and Abilities 

Knowledge of basic arithmetic. 
Knowledge of cash register operations, sales methods and techniques. 
Knowledge of Retail Department guest service standards. 
Knowledge of retail shop maintenance and operations. 
Knowledge of POS systems. 
Knowledge of inventory systems. 
Skill in providing leadership to, supervising, training, and evaluating assigned staff. 
Skill in accurately using a cash register and making change. 
Ability to write reports and business correspondence. 
Ability to work extended hours and various work schedules. 
Ability to communicate effectively both verbally and in writing. 
Ability to establish and maintain professional relationships with individuals of varying social and cultural

backgrounds and with co-workers at all levels. 
Ability to follow instructions in verbal and written format. 
Ability to use good judgment and foresight.

Physical Demands
While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle,
or feel; reach with hands and arms; and talk and hear. The employee frequently is required to climb or balance;
and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
Work is generally in an indoor setting with a moderate to high noise level. Stocking in refrigerators where
exposure to cold conditions may occur. Prolonged standing. Evening, weekend, and/or holiday work will be
required. Extended hours and irregular shifts will be required.